Capella Hotels and Resorts - A young company run by old white men | Glassdoor
There are newer employer reviews for Capella Hotels and Resorts
There are newer employer reviews for Capella Hotels and Resorts

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Helpful (3)

"A young company run by old white men"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Manager in New York, NY
Current Employee - Sales Manager in New York, NY
Doesn't Recommend

Pros

Capella Hotels & Resorts provides tremendous insight into the old-world values of Ritz Carlton. The service culture and company mission statement are largely borrowed from the Ritz Carlton company's heyday before the Marriott takeover. The company supports front-line employees on the operations side and empowers them to serve with competitive (keep out the union!) wages and a "customer-comes-first" culture.

Cons

Upper management displays a strange mixture of naivete and arrogance. Sub-par salesperson compensation and micro-management due to inflated expectations = low sales performance and high turnover.

On the sales and marketing side, the company doesn't seem to understand how to build a brand in today's saturated marketplace. Management approaches sales as "service", with the attitude that a place within their ranks should Trump (no reference intended to the highly successful competing hotel brand) any need for competitive wages or a sense of dignity in one's work.

Advice to Management

Take a realistic look at the New York marketplace. Invest in systems, strategies and people to reach your lofty revenue goals. A loose connection to the Ritz Carlton brand is not enough to support rates that compete with the quintessential luxury brand that is Ritz Carton.

Other Employee Reviews for Capella Hotels and Resorts

  1. "Cappela Hotels and Resorts"

    Star Star Star Star Star
    Former Employee - Team Leader
    Former Employee - Team Leader
    Positive Outlook

    I worked at Capella Hotels and Resorts (Less than a year)

    Pros

    Professional Working Environment
    Coperating with many foreigners in working

    Cons

    Difficult to tackle problems with different cultures.


  2. Helpful (1)

    "Mixed Feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous in Singapore (Singapore)
    Former Employee - Anonymous in Singapore (Singapore)
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Capella Hotels and Resorts full-time (More than a year)

    Pros

    -Colleagues/co-workers, they really all do become close friends
    -The company, for line level and mid-level positions hires the most amazing people
    -Empowerment of individual employees
    -Generally a place you enjoy going to everyday
    -The environment can be a lot of fun
    -The company's philosophy and core beliefs are excellent
    -The company truly wants to be the best

    Cons

    -Corporate management is very distant and uninvolved
    -There are too many philosophers, not enough doers
    -Although the company seems to be boiling over with highly talented individuals, some of the appointments by corporate for senior level positions are questionable at best
    -Corporate holds on to some poor performers and places them in usually high level positions around the company, left unsupervised which at best doesn't help advance the properties at worst can be damaging

    Advice to Management

    -Ensure those you place in high level positions are living up to your excellent philosophy
    -Followup with your properties, when you come to visit a hotel, look around, pretend you're a guest, checkout the spa, the pool, try all the services and do it at odd hours, unannounced when top level management isn't tracking your movements
    -Ask random, line level staff to walk you through their job, ask them to observe at random intervals, get involved
    -Don't just ask about the philosophy, ask random staff, specifically, when was the last time they used it as a guide, when was the last time they actually used empowerment
    -Ask to see incident logs
    -Don't ask the same people the same questions, ask different people
    -Ask to see overtime sheets
    -Don't always stay in the same hotel units
    -Arrive anonymously sometimes
    -Ask random guests checking out about thier stays


There are newer employer reviews for Capella Hotels and Resorts
There are newer employer reviews for Capella Hotels and Resorts

See Most Recent

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