Capita - Good Work and conditions | Glassdoor
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There are newer employer reviews for Capita

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"Good Work and conditions"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
No opinion of CEO

I have been working at Capita full-time (More than 3 years)

Pros

Good Working conditions
Not too bad pay...but...

Cons

The Pay could be equal among the various locations. Its not and dependent on contract!
Certain sections are better than others

Advice to Management

LIsten more to the people that make the money...the Agents!!

Other Employee Reviews for Capita

  1. "It's where developers go to die."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Developer in Sheffield, England (UK)
    Former Employee - Senior Developer in Sheffield, England (UK)
    Doesn't Recommend
    Neutral Outlook

    I worked at Capita full-time (More than 5 years)

    Pros

    It's steady, reliable, quiet and easy work. You can be comfortably numb.

    Oh, I have to type for longer in a positive manner, well... if you enjoy the prices and nutritional value of american coffee shops that don't pay tax here then there is a slightly subsidized one in-house with a trolley that comes past your desk every single day so you barely have to move to get your fill of sugar and fat :-)

    Cons

    There are separate teams for most tasks, so most people do the same very limited range of tasks over and over and over and over and over and over again. Like working on a production line or with fast food.

    The CEO type person of the parent company resigned a few years back to stop news stories linking large donations to the government to the large number of government contracts the company were awarded.

    It's a very complicated issue, but in summary, one of their clients is widely regarded as one of the largest and most unethical companies in the world.

    Advice to Management

    Try talking to employees.


  2. Helpful (1)

    "Not the best in BPO culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Mumbai (India)
    Former Employee - Project Manager in Mumbai (India)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Capita full-time (More than a year)

    Pros

    Good Salary, Flexible work environment (to some extent), good infrastructure, good clients,

    Cons

    Bureaucracy, Micro management by supervisors, lack of decision making authority, not tuned to the best BPO culture/style of working, lack of career planning for managers & above

    Advice to Management

    You could trust your people a little more and also invest some time & efforts in their career development. Give them more freedom to make the decisions. They make mistakes but that's what you could guide them to do better the next time.


There are newer employer reviews for Capita
There are newer employer reviews for Capita

See Most Recent

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