Capital One - Still experiencing growing pains. need to create procedures and policies | Glassdoor
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There are newer employer reviews for Capital One

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"Still experiencing growing pains. need to create procedures and policies"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Vice President in McLean, VA
Former Employee - Vice President in McLean, VA
Approves of CEO

Pros

Benefit prorgams are quite good.

Cons

Work pace is often chaotic.

Advice to Management

Listen to your employees more.

Other Employee Reviews for Capital One

  1. "Previously great company to work for, unfortunately no longer the case."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Branch Manager in Baton Rouge, LA
    Former Employee - Assistant Branch Manager in Baton Rouge, LA
    Doesn't Recommend

    Pros

    Capital One's benefits are terrific. Their PTO/Vacation plans are also great. Insurance provided is well above industry average. Company also provides 5k/year for Full Time Employee Tuition Reimbursement. Dental, Vision, Term Life, AD&D, Disability insurance offered as well. 401(k) match 3% dollar for dollar, and the next 3% .50/dollar. Employee accounts also include free checks, cashier's checks, and no service charges. Training is also very well done, and their internal policy database is very helpful.

    Cons

    Recently there has been a change in upper management. As a result of that change, and the Dodd-Frank Financial "Reform" bill, there have been severe cuts in staffing and costs industry wide. Now management is micro-managed excessively and needlessly. This is a from Top-to-Bottom problem. From Tellers up to Senior Management there is more coaching taking place thank actual work.

     Emphasis on customer service seems to be lip service. Employees are not empowered to make meaningful decisions at any level, and redundancy is rampant.

     Sales and service incentive tracking is archaic at best, and in-accurate on a good day. Sales tracking systems often crash several times, causing people to be paid incentives incorrectly or not at all is not uncommon. Incentive program payments have being reduced approximately 25% annually for the past three years.

    Oftentimes new product or business lines are rolled-in or rolled-out in unrealistic time-frames, with no real support.

    Examples:
    -Mortgage products presently can have up to a 60 days lag time before they get to underwriting, causing duplicate credit applications to be required to proceed with the loan.
    -Unsecured loan products were completely canceled with three days notice to branches.
    -Mortgage leads can oftentimes go 30-60 days without being called due to lack of staffing, or lack of accountability.
    -Underwriting is excessive, unrealistic, and completely without accountability.
    -Branches have previously been told to stop proactively selling credit-cards completely with short notice.

    The computer systems are not integrated, and are a patchwork of programs which make accomplishing simple tasks tiresome and difficult. Branches are staffed at a bare-minimum, and customer service suffers as a result.

    Promotion from within has also suffered as of late, and a large percentage of the senior management comes from outside the bank with little or no experience with the company. Promotion and talent development internally has fallen off a cliff in recent years.

    Advice to Management

    Management needs to concern itself primarily with customer service. Empower your employees, and reward quality employees. Integrate your systems, and promote from within to motivate your employees. Also empower regional managers with ties to the community, and decentralize lending decision makers.


  2. "Capital One as a company is great!!! Great benefits!!!! Opportunity for advancement!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Operations Production Representative in Richmond, VA
    Current Employee - Senior Operations Production Representative in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    Benefits are awesome! They are great to employees!!!

    Cons

    Some Operation areas have too many managers. Some of the people that are in management positions are not experienced enough to hold such positions.

    Advice to Management

    Maybe take a look at decreasing the number of managers in a given operations area, there are a lot of indivuals that don't have enough to keep them busy during the day. Look at consolidating management to save money.


There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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