Capital One - upper Management did not have a clue about Banking | Glassdoor
There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

Helpful (1)

"upper Management did not have a clue about Banking"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Branch Manager in New York, NY
Former Employee - Branch Manager in New York, NY
Doesn't Recommend
Neutral Outlook
Disapproves of CEO

I worked at Capital One full-time (More than 10 years)

Pros

Having nice customers, that understand the changes are not the banking floor staff

Cons

The sales program is not the correct way to gain happy customer, pushing productions on customers, and if the staff doesn't meet high goal that are set they are put on warning.

Advice to Management

To listen to people that have been in Banking for a long time, it not all about the number, Customer service should be first.

Other Employee Reviews for Capital One

  1. "I have not started yet."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Applications Developer in Plano, TX
    Current Employee - Applications Developer in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Work life balance is great

    Cons

    Can't think of any. They are awesome.

    Advice to Management

    Haven't started yet, but they seem very professional.


  2. Helpful (4)

    "It's high school all over again."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Associate in Richmond, VA
    Former Employee - Principal Associate in Richmond, VA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Capital One full-time (More than 10 years)

    Pros

    People are great, salary & benefits good. Telecommute/flex time a big plus. Great campus, lots of freedom.

    Cons

    Performance Management is a disgrace. Promotions based on popularity and how good your manager is at presenting you in discussions. Decisions already made in advance of "360 feedback".

    Very political. Pretty young college girls do well and move up, but veterans suffer. Lots of cliques.I did upper-level work for 3 years and never got the offical promotion (or pay).

    Much talk about "open culture" and diversity of thought -- but be vocally opposed to something and you're banished from the kingdom.

    Advice to Management

    Don't play with your people. Get rid of the politics. You have so many talented, smart people there -- stop screwing with them. Oh, and watchdog your ethics too.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

Work at Capital One? Share Your Experiences

Capital One
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or