Capital One - Great Place to Start | Glassdoor

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There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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"Great Place to Start"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Business Analyst in Richmond, VA
Current Employee - Senior Business Analyst in Richmond, VA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Capital One full-time (More than a year)

Pros

Capital One is one of the best places to start a career, because they place a lot of value on development and training. Campus recruiting starts new hires in an Analyst Development Program that trains job specific skills and provides an avenue to network with peers for the first year at the company.

Cons

While the job as a package is very attractive to college graduates just starting out, it is sometimes difficult for Capital One to deliver on its description of job role at the company. Business analysts are supposed to drive in market strategy, but are sometimes used as a "jack-of-all-trades" to do less intelectually stimulating jobs.

Advice to Management

Expend more effort getting externally hired executives integrated with the performance management system and core values. New executives tend to come in with unrealistic expectations that can lead to overwork and discontent.

Other Employee Reviews for Capital One

  1. Helpful (1)

    "Fraud Recovery Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Recovery Coordinator in Glen Allen, VA
    Current Employee - Fraud Recovery Coordinator in Glen Allen, VA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Capital One full-time (More than 3 years)

    Pros

    Decent benefits, medical, dental and vacation available from day one. Excellent 401k employer match program and of course five day work week in fraud recovery

    Cons

    The cons, job specifics has changed a great deal from investigating fraud to simply providing customer service to repeat cardholders and/ or would be fraudsters. The pay isn't enough for those with various backgrounds in the financial industry. The year appraisal end process for associate is based strictly on personal opinion and favoritism to managers. Some associates are promoted to other roles of recovery while others are stuck and not provided with support and coaching needed to succeed.

    Advice to Management

    The advice that I would give to upper management is focus on the more investigative side of fraud, revise the rebill process and not so much on customer service wow calls. Less objective on quality assurance ratings and a better revision of how agents metrics are scored. Merit increases should be given to associates who work hard rather then pets of team managers.


  2. "Good Benefits but Non-Stimulating Jobs for Middle Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Capital One full-time

    Pros

    Pay
    Flexible Work Environment
    Great Gym at Facility

    Cons

    Extremely Beuracratic
    Everything moves at a glacial pace
    Company isn't open to change
    Policy and Procedures run the place
    No thinking outside of the box

    Advice to Management

    Focus more energy on being a compeitive player in the market place thru technology and innovation instead of spending all of the companies time on being Well Managed, through 1,000's of policies and procedures

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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