Capital One - Ok but could be better | Glassdoor
There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

Helpful (2)

"Ok but could be better"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Manager in McLean, VA
Current Employee - Manager in McLean, VA
Recommends
Neutral Outlook

I have been working at Capital One full-time (More than a year)

Pros

-Great work life balance
-Mclean and Richmond offices has good facilities - gym, showers, sauna, bike racks, access to personal trainers 2x/month
-Depending on which team you are on, work can be interesting
-People are passionate about their work
-Lateral moves within the company are easy to do after being in a role for 1 year

Cons

- Very frequent reorgs (every 2-3 years), as a result people get displaced, but company takes good care of them
- Promotion cycle is slow - even with stellar performance, the "who you know" matters for promotions - not a merit based culture
- Low employee morale due to recent cuts
- Options for international mobility are limited as the company is located in the US/UK.
- Raises are poor (1-3%), but bonus are good (remember there is a higher tax on bonuses)

Advice to Management

- If your corporate mantra is to have a merit based organization, then execute on it across the company - not in pockets.
- Management needs to have courage to answer the difficult questions with honesty rather than corporate bs.

Other Employee Reviews for Capital One

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Current Employee - Customer Service Representative in Sioux Falls, SD
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Capital One full-time (Less than a year)

    Pros

    Growing company with opportunities. Treats employees, customers fairly. Pay is average for the job. One of the better call centers at which to work.

    Cons

    The company is fine. The job is not for everyone. It's like sales without the sales.

    Advice to Management

    streamline the tools.


  2. Helpful (3)

    "Very political, less focus on work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Business casual dress code is nice.

    Cons

    Promotions appear to be based on the buddy system instead of merit. Focus on just getting work done instead of getting it done the right way. Too many project managers controlling the organization who have little insight or knowledge on any particular subject.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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