Capital One - It was a great experience to work with Capiatll One. I got scope to learn manythings and showcase my technical things. | Glassdoor
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There are newer employer reviews for Capital One

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"It was a great experience to work with Capiatll One. I got scope to learn manythings and showcase my technical things."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Quality Assurance Analyst in Chicago, IL
Current Employee - Quality Assurance Analyst in Chicago, IL

I have been working at Capital One part-time (More than a year)

Pros

The team that i have worked with is very motivating.

Cons

The project has very tight deadlines.

Other Employee Reviews for Capital One

  1. "Customer Service is customer focused, Collections Dept is sexist and not employee focused."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Sioux Falls, SD
    Former Employee - Customer Service Associate in Sioux Falls, SD
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Capital One full-time (More than a year)

    Pros

    Commitment to community. Will allow 4 hrs paid time off to volunteer, including onsite opportunities yearly. Customer service department focused on customer experience and quality. Happy and fun work environment. Quality is rewarded.

    Cons

    Collection department focused on numbers and not customer experience Employees who i.e. hang up on low paying customers to boost their numbers rewarded at the expense of employees who go the extra mile to provide quality service. Expect employee concerns to be disregarded on the Collections side. Fewer opportunities for female employees on Collections side.

    Advice to Management

    Quality matters more than financially rewarding high collecting employees and managers with low ethical standards.


  2. Helpful (7)

    "A very ugly culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Richmond, VA
    Former Employee - Director in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Capital One full-time (More than 8 years)

    Pros

    Salaries are high. People are smart but can forget their values in the survival atmosphere. Richmond campus is beautiful with good amenities. Richmond is a very affordable town to live in. Give the company a try if you already live in town, but don't relocate as there aren't a lot of other high paying jobs there.

    Cons

    Company hires, fires, reorganizes, hires, fires, reorganizes, hires, fires, reorganizes... Mandatory performance management bell curve creates a Survivor like atmosphere. Improvements and best practices have to be rediscovered over and over because churn causes backsliding.

    Advice to Management

    There is nothing management can do until the CEO cashes out or the company is swallowed.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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