Capital One - the statistician job in capital one | Glassdoor
There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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"the statistician job in capital one"

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  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Statistician in Richmond, VA
Current Employee - Statistician in Richmond, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at Capital One full-time (Less than a year)

Pros

I heard the work environment is great in capital one and the colleagues are nice too

Cons

This is a amazing place to work in, if you have chance just try it!

Other Employee Reviews for Capital One

  1. Helpful (1)

    "Not terrible, not great either"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in McLean, VA
    Former Employee - Anonymous Employee in McLean, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Capital One full-time (More than 3 years)

    Pros

    Friendly folks for the most part. Vacation policy is really very limited, but can be mitigated with purchased vacation time. They understand that you have a life outside and do not try to "own" you.

    Cons

    Management doesn't always know what's going on with their business. Seems that there's a disconnect at times - grassroots ideas come up but cannot adequately be brought to the management team. Often those ideas either do not get any visibility or they get implemented but after a totally unnecessary wait.

    Advice to Management

    Same advice as to every large company: Treat your employees as professionals and listen to the people doing the work for you. So often they are your customers and come with a perspective you cannot really have.


  2. Helpful (3)

    "Very depressing place to work regardless of the benefits!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tampa, FL
    Former Employee - Customer Service Representative in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Capital One full-time (Less than a year)

    Pros

    Benefits, schedule flexibility, paid training at regular salary.

    Cons

    The type of work is beyond depressing, its a call center no matter how the company tries to tell you that its totally different than any other call center. Being monitored constantly especially when dealing with angry or upset customers most of the time is just not worth the decent pay and benefits. The software used to handle customer accounts is very flawed and so is the process used to carry out certain customers requests such as credit limit increases. Employees are not given any information to explain everything needed to customers, making them angry most of the time. Just sitting in the chair all day taking calls is too depressing, definitely the worst job I have had and I understand why they try to pay decent and offer benefits because the job is so depressing! Also it seems like advancement to manager or CAT is based heavily on social factors instead of merits. The company claims to have customers service on par with Discover and Amex, but the in-call requirements and structure required to receive high quality scores completely prevents an agent from having any shot at replicated the magnificent customer service received with Discover and Amex. I have both cards so I know first hand.

    Advice to Management

    Improve your software to hand accounts, lessen the workload on employees, and loosen up on strict call monitoring procedures. Do not try to pacify employees with constant offering of food and candy instead of actually addressing employee morale issues due to the depressing job itself. Do something real to make it better.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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