Capital One - Great company, but highly competitive. | Glassdoor
There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

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Helpful (5)

"Great company, but highly competitive."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Principal Product Manager in McLean, VA
Current Employee - Principal Product Manager in McLean, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at Capital One full-time (More than 8 years)

Pros

Lots of work life flexibility, benefits are amazing, very supportive of volunteering and supporting the community. Lots of support of moving around within the company.

Cons

Performance review process can lead to ineffective measurement of associates. Associates are ranked against peers on a bell curve, so it's beneficial to a peer to provide negative feedback on others to increase their positivity. Company prides themselves on hiring the best talent. However, that means that you have a ton of smart, strong skilled individuals all competing for promotions (average promotion time is 5-6 years per level).

Advice to Management

Not all individuals in management positions value mentoring and growing their associates. Company could benefit from looking at who really loves the idea of growing people and helping them shine. Save the promotions without direct reports to strong performers.

Other Employee Reviews for Capital One

  1. Helpful (10)

    "IT - a great place for high school politics"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Manager in Plano, TX
    Current Employee - IT Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Capital One full-time (More than 5 years)

    Pros

    Fairly flexible work schedules, pay and benefits are ok. Work/life balance for the right groups is great. The business leadership is very sharp. A lot of the rank and file are genuinely good people.

    Cons

    Most of the senior IT leadership is incompetent, with most of them being unprincipled Peter Principled project managers promoted way, way above their competency level who know little about technology, less about leadership, and nothing about building and fostering a healthy organization. But they are really good at playing politics and deflecting blame for their failures onto suitable scapegoats. If you aren't in the right clique - your career will go nowhere. If you are technical, your career will go nowhere (but don't worry, they have been working on a career track for technical people for the last 6 years that will eventually take it beyond the manager level, honest, it's coming any day now). Unless you come in fresh out of college, it's unlikely you will leave the company with a better set of skills than you originally came with. If that's not enough to dissuade you, here are a few more cons: they have a meeting driven culture - as in all day, all meetings. Nothing can get decided without several meetings involving up to a dozen or so people to discuss it. Even if it involves only one person actually doing something. The "anonymous" opinion surveys...probably aren't anonymous. If you aren't already tagged as being targeted for promotion, you probably won't get a great rating, no matter how great of a job you actually did. And if you aren't in the right clique - guess what, you probably won't get tagged for promotion. If you are in the right clique though, get ready for champagne wishes and caviar dreams.

    Advice to Management

    Business leadership - fire the lot. You were sold down the river on outsourcing by the same people that are now going to "save" you from outsourcing. The only thing they are saving is money for their Highland Park estates. The reason why your IT cost per loan is higher than your competitors isn't because of any reason other than gross mismanagement and complete and utter lack of any sort of strategy by the IT senior leadership. Infantile solutions like 10% cuts across the board usually hit the projects you actually need to lower the costs long term (i.e., investment projects). How long do you think duct tape and chewing gum strategy is going to hold together aging and poorly architected platforms?


  2. Helpful (7)

    "overworked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT in Richmond, VA
    Current Employee - IT in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Capital One full-time (More than 3 years)

    Pros

    pay is good except when you calculate what you are making when you are working on-call in an it production environment

    Cons

    on call, means to them whenever, whatever you doing -stop, you better answer your phone
    seriously. had managers that were not professional and micro managed you to death. if you like having a manager snap fingers at you to work when they wanted something. the managers will call other managers in other states to ask you to complete an assignment, even when they are sitting near by in another cube. i never had a warm fuzzy feeling and my team was promised all these special events for team building...always cancelled at the last minute (you still had to complete all work anyway before going) other folks on the team got awards for things that i did but i was passed over many times.

    Advice to Management

    stop working on call folks to death, you wonder why they leave after six months. stress and work-life balance do not go together. if you plan to work at cap one, make sure the role does not ask for on call or you will regret the day and when your iPhone goes off every night, you get a sick feeling when you hear the iPhone ring or vibrate. back your team up and don't back down when they find a mistake ...don't force them to fix another team's constant mistakes because you don't want to look bad or cause any ill will towards yourself. the team knows what is going on.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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