Capital One - Great place - smart folks - decent pay | Glassdoor
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There are newer employer reviews for Capital One

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Helpful (1)

"Great place - smart folks - decent pay"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Director in McLean, VA
Former Employee - Director in McLean, VA
Recommends
Approves of CEO

Pros

- smart people
- true meritocracy, limited politics
- efficient organization, most things generally work as intended
- profitable, stable

Cons

- credit cards aren't the most inspiring industry!
- sprawling coverage of financial services is increasing bureacracy / complexity
- difficulty keeping entrepreneurial feel

Advice to Management

Credit cards is the successful model - local banking is not, rather than expanding depth in US Fin Svcs should focus on expanding breadth to other credit card markets

Other Employee Reviews for Capital One

  1. Helpful (1)

    "Smart top management, largely capable people and culture, less political than competition"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Project Management in Richmond, VA
    Current Employee - Manager, Project Management in Richmond, VA
    Recommends
    Approves of CEO

    Pros

    * Great values, sensible and largely competent top management
    * Strong support for employees' work-life balance and flexible work options (eg: working from home)
    * Support for lateral movement for employees
    * Largely less political compared to competition, and quick to adapt business strategy and adjust priorities in response to broader market environment

    Cons

    * Still integrating the multiple Bank acquisitions, overall culture is not consistent, very hierarchical in many groups (different from the Capital One of a few years ago)
    * Lack of savvy around investment in technology infrastructure, aging systems and massive inefficiencies that are finally slowly being addressed. Not too dissimilar to other banks but for a company that grew up on innovation and analysis-driven strategy, its taken a while to realize that ongoing technology investment is needed to support the quality data and analytical tools the company needs

    Advice to Management

    * Aggressively drive to a uniform positive culture, actively dismantle the hierarchical environment everywhere it exists in the company
    * Continue providing the executive support to fix technology infrastructure and maintain an ongoing attitude of investment. Just like everything else that matters (employees, customer service, operational processes, etc.) technology needs ongoing investment to support the strategic objectives and not be a roadblock to success


  2. Helpful (1)

    "Capital One Auto Finance former associate.... thank God!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Plano, TX
    Former Employee - Account Manager in Plano, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    We have the authority to work with the customer and keep the customer in their vehicle by trying to resolve their account.

    Cons

    Customer's hide their vehicle and it can be a negative mark against you if the account is not resolved at the end of the month.

    Advice to Management

    Treat your employees with respect and not like children.

There are newer employer reviews for Capital One
There are newer employer reviews for Capital One

See Most Recent

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