KEY NOT FOUND: coverImgAlt
Logo
See All Photos
Best Places to Work 2022

Capital One

Engaged Employer

Capital One

Add a Review

Employee Review

  1. 1.0
    Former Employee, more than 8 years

    Had to leave Auto Finance due to toxic work culture

    Apr 21, 2022 - AREA SALES MANAGER in Dallas, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They had some of the best training on understanding a car dealer.

    Cons

    They will keep piling responsibilities on your plate without compensation saying it will help you to get promoted. If you ask to be compensated like I did. You'll be told to sit down and be grateful to even have a job. They micromanage you to death. Logging visits. Big brother is always watching. They have access to everything you do on your phones. They have created an echo chamber of yes men at mgmt level. Their RSMs have zero say so no one is fighting for the field managers. If you have any negarive feedback about new things or products you are deemed negative and a cancer even though your feedback is valid. Everything is run by an analytics team who have zero experience in the auto industry. They are an auto finance lender that wants to be a tech company who threw together an incomplete product during covid because they took too long to come up with something new by then. They have gotten away from their relationships. A few of the upper mgmt in Auto Finance are racist (and sexist) and you can tell by who got top promotions and comments they've made over the long term I was there. They held bonuses and vacation time that was due to me when I left.

    Continue reading
    5 people found this review helpful
  1. 5.0
    Former Employee, more than 3 years

    Great work place

    Jul 2, 2022 - Branch Ambassador 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good benefits good paid time off good sick time 401k good company morals

    Cons

    None to say it’s a good job

    Continue reading
    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 3 years

    Utilize their benefits until you can't do the work no more

    Jun 21, 2022 - Sr. Support Specialist in McLean, VA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits, holidays, and on-time pay

    Cons

    Firstly, the management and leadership of my department are not transparent in direction. Very often, they fall short of being proactive in improving workload. They do not even provide paths of improvement when it comes to self-development. Secondly, there are hazardous levels of passive aggressiveness and biases (Hint: They will never admit to it). But when you challenge their opinion and beliefs, lower management and upper management address it as you, the individual, "is hard to work with." Lastly, cross-calibration is a joke. For every six months, on top of your day-to-day duties, you will need to write a report about yourself to pass to your manager, highlighting your accomplishments and best attributes. Then your manager and other managers will discuss different techs across different lines of business and compare notes within a 5-min window.

    Continue reading
    Be the first to find this review helpful

Discover more reviews about Capital One.

Capital One Photos

+ Add Photo
Capital One photo of: McLean Headquarters
Capital One photo of: West Creek Campus, Richmond VA
Capital One photo of: West Creek Campus, Richmond VA
Capital One photo of: Capital One Cafe at West Creek Campus
Capital One photo of: McLean Headquarters
Capital One photo of: McLean Headquarters
Capital One photo of: McLean Headquarters
See All Photos