CarMax - Overall Good | Glassdoor
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There are newer employer reviews for CarMax

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Helpful (1)

"Overall Good"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager
Former Employee - Manager
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at CarMax full-time (More than a year)

Pros

Provides strong external customer focus.

Cons

Lack of focus on internal customers. Slow to promote.

Other Employee Reviews for CarMax

  1. Helpful (25)

    "Poor payment relative to the industry standard"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service in Roseville, CA
    Former Employee - Sales and Service in Roseville, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at CarMax full-time (More than a year)

    Pros

    Non college educated sales person can make $80k if willing to grind out 70hr work weeks and put up with dictator iron fist style manaqgement.

    Cons

    Poor quality vehicles. Managers use intimidation and demeaning tactics on sales consultants. Appraisal process/crew/training is a joke. Inventory crew are 18yr old kids spending their whole time screwing off instead of cleaning cars. Tech bays have some great techs, but the TPM's and LGM's are too worried about budgets to approve paying for needed repairs. Techs get lazy because nothing gets approved. Cars keep coming back without getting fixed. Service writers take all the crap end of the poor front end and get paid 1/3 of the industry standard while working more hours. They burn out and the only survivors cheat and rob the newbies writers/techs. Customers return the cars as a result (5 day return policy) and the sales person loses their commission. Commission stucture is flat with no change since mid 90's (company inception). Sales people burn out and settle for $12 per hour (base in Cali). Sales people start snaking deals from each other to make ends meat. Rivalry begins and internal groups are formed. High school drama stems and lead to feuds. Management watches with no action and are all part of the evil mentioned above. Everyone sleeps with everyone. A majority of sales managers were just the worst of the worst and excelled at lying, cheating, sleeping or stealing from/with coworkers. This led them to high sales, popularity and promotion. They continue with clicks and hand deals to their cohort.

    The underscored triple bottom line: Poor quality vehicles sold after "CQI" Certified Quality Inspection.

    Advice to Management

    Read above and end the cycle of crap. Don't turn this brilliant car buying business model into the Mcdonalds of car shopping... Quick and crappy.

    I worked here as an interim job while finishing my MBA. I worked in the 3rd largest volume store in the company and ranked into *Directors Club* in 6 months and *President's Club* within my first 7 months of employment. It was a job, not a career. Please give those Carmax "career" bound employees a good company to stand behind.


  2. "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Richmond, VA
    Former Employee - Operations Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 5 years)

    Pros

    growth potential and Teamwork is super high and company is gowing at a high rate

    Cons

    politics are a little much bur probably similiar to most in a corporate environment

    Advice to Management

    caring and supportive , great action plans for growth and personal development


There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

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