CarMax - Not a bad place to work, not the greatest. | Glassdoor
There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

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"Not a bad place to work, not the greatest."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Consultant in Newport News, VA
Current Employee - Sales Consultant in Newport News, VA
Recommends
Neutral Outlook
Approves of CEO

I have been working at CarMax part-time (Less than a year)

Pros

Fun atmosphere, friendly employees. Ability to make a TON of cash if you are dedicated and persistent. Good opportunity to learn a lot about different vehicles. A true inside view of the used car industry. Perks of working for a Fortune 500 company including fun events and tasty provided lunches.

Cons

Long days are possible and will happen. Sales managers expect you to take sales calls on your days off and even come in. You may see ten or more customers before you even have the remote chance of making a buck. Numbers, numbers, numbers driven management, be prepared to defend yourself if you have a lousy week / month. Good training, but, you aren't making a dime at training, unless you are still a trainee / hourly.

Advice to Management

Newly promoted managers have little to no personality, it's all regurgitated CarMax University and training seminars talking there, no human behind the comments. Some managers are so driven by the numbers they fail to realize what customers truly want. At times it can feel like sales managers are almost pushing you right to the edge of high pressure sales. A tip for future managers, take it easy on the employees, let them learn the sales process and what works and what doesn't, it may take some time but they will make a sale.

Other Employee Reviews for CarMax

  1. Helpful (1)

    "Amazing co-workers, constantly micro managed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Roseville, CA
    Current Employee - Sales Consultant in Roseville, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    LOVE my co-workers, upbeat enviornment, great employee discount on cars, benefits are OK

    Cons

    Micromanaged untill you are blue in the face, constant unpaid meetings and trainings, managements expectations on sales people are always unrealistic, no incentives or bonuses for hitting sales goals (unless your in management)

    Advice to Management

    STOP sneaking up on people from behind for the sole purpose of catching them doing something wrong. Let sales people do their job and stop overloading us with things to do that dont involve being with customers and selling cars. Its almost like Sales people spend more time working on "development" than actually being out selling cars. Thats money out of OUR pockets when you keep us from the selling floor.


  2. Helpful (3)

    "Not horrible, but not great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Consultant in Austin, TX
    Former Employee - Sales Consultant in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CarMax full-time (More than 8 years)

    Pros

    Fun atmosphere.
    Meet a lot of interesting people.
    It was once a great place to work, but corporate made it more and more difficult to sell.

    Cons

    Micro management.
    Not enough commission for work put into it.
    Horrible benefits.

    Advice to Management

    Back off and let sales people sell.
    It's all commission, so we punish ourselves if we don't do well.
    Let it be. Too much control from management kills the atmosphere.

There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

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