CarMax - A great job as long as you don't want to move up | Glassdoor
There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

Helpful (2)

"A great job as long as you don't want to move up"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Richmond, VA
Current Employee - Anonymous Employee in Richmond, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at CarMax full-time (More than 5 years)

Pros

Great place to work, they really appreciate what you do, teambuilders, decent pay, decent benefits, great work life balance.

Cons

Health plan is mediocre, Upward mobility even for top performers is nonexistent, your manager will speak out of both sides of their mouth (using lots of words to not say anyting)

Advice to Management

Promote from within, most management is hired from outside. Doesn't give much hope to those of us wanting to move up.

Other Employee Reviews for CarMax

  1. Helpful (6)

    "How car buying should NOT be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Los Angeles, CA
    Current Employee - Sales Consultant in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than 3 years)

    Pros

    Being able to enjoy air conditioning when its too hot outside. Better than being homeless.

    Cons

    Poor sales managers are encouraged to be mindless worker drones pushing the company brainwash campaign. Their presence is totally irrelevant. They make talented Sales Consultants watch these asinine video clips because they are far too lazy to have some decent material ready for the crappy sales meetings. Sales Consultants are asked to move cars and merchandise the lot because managers are unable to get the right departments to do their assigned tasks. Consultants are also required to attend sales meetings that are completely unpaid and have no valuable content.

    Sales managers will break the rules to make their daily quota. Once their daily quota is met, they turn off the lights in the dealership even if there are several customers still there trying to buy a car. Complete douchebags that could never qualify to be a real manager at a respectable Fortune 500 company. If these sales managers were at a respected Fortune 500 company, they would be mailroom clerks. Also, if the sales managers are nowhere near their daily quota, they will make up BS rules to not sell a car in order to avoid dealing with customers so that they can watch TV in the break room.

    Customers assume Sales Consultants make a lot more than the $160 commission per car that Carmax pays. If its a split between 2 Consultants, then you make $80 for selling a car. Customers will project their high expectations onto you, making you respond on your time off or days off, then just go to the next Carmax down the street. Customers think Sales Consultants are just always available at the customers convenience. Customer will show up several hours early or late for appointments, forcing the sales consultants to double engage or give up deals.

    You are forced to enter in appraisal requests, then present the horrible offer to the customers, while the people that make the horrible offers hide in the back. Totally spineless. Jellyfish have a stronger backbone than the cowards that make these offensive offers. Then, the customer gets a survey in their email asking what they thought about the offer. If the customer marks low scores on the survey, it is the Sales Consultant that gets dinged, or deducted score. The buyer (appraiser) sits in his office, hiding from customers, and hopes that the customer will just sell their car out of pure desperation. The buyers have no way to get a survey score because they would just get super low scores day after day. So, like most other things at Carmax, the Sales Consultants are left twisting in the wind, ending up taking all of the abuse.

    If you do not want to have any nights, weekends, or holidays for yourself, work at Carmax.

    Advice to Management

    Pay consultants for an appraisal buy on an attached deal. Pay higher commission for a car sale, even if it means reducing the service plan commission.


  2. "Great place to start your career with a growing company!!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Chicago, IL
    Current Employee - Sales Associate in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Great company to advance with, many new store openings, paid vacations, sick days, holidays, stock options, 401k, fun environment, company pays health insurance for mechanics and inventory employees, paid trips to Vegas for top sales people, demo cars for managers, company stands behind its products, fun store activities such as, summer bbq's holiday parties and community charity events.

    Cons

    Long hours, Insurance could be better, low appraisal offers sometimes make it hard to purchase or sell vehicles, non paid morning sales meetings.

There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

Work at CarMax? Share Your Experiences

CarMax
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or