CarMax - Job was enjoyable but the management was suffocating | Glassdoor
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There are newer employer reviews for CarMax

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Helpful (1)

"Job was enjoyable but the management was suffocating"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Consultant
Former Employee - Sales Consultant
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at CarMax full-time (Less than a year)

Pros

Worked with good people and met many people*customers). The training was detailed and focused on you. The benefits were good and priced fairly

Cons

I felt like I was always being watched by the managers and felt like they took the wrong approach to educating employees. They would talk down to you and look for the smallest things to correct instead of showing you how to better your sales process.

Advice to Management

Lay off of the micro management and allow sales people to sell. Not each person is the same when it comes to selling. Leadership needs to learn how to lead instead of worrying about reports.

Other Employee Reviews for CarMax

  1. Helpful (1)

    "Good office job for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Office Associate in Glencoe, IL
    Former Employee - Business Office Associate in Glencoe, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at CarMax full-time (More than 3 years)

    Pros

    Good benefits, lots of advancement opportunities, discount on vehicles and service, constant training, can transfer nationwide if needed, company really gives back to charity and communities, decent tuition reimbursement program, good if you're a people person

    Cons

    Retail hours, most states have stores that are open seven days a week, required uniforms, pay is not comparable to similar jobs, required to work with customers which is atypical for many office jobs

    Advice to Management

    Worked in the business office for 4 years. Part of that is learning license and title work, but a lot is customer service skills. After 4 years, was paid just under $12.00 per hour after starting at $10.00. Was required to be available to work shifts starting at 7:15 am and ending at 11:00 pm. (This has changed since 2010.) Needed a set schedule to be able to go back to college, but managers were inflexible with full time employee scheduling. Found full time work with a weekly set schedule as a license and title clerk at a new car dealer making $13.00, which is considered low for the industry. Customer service demands a higher wage, and license and title work, which is a skilled labor, also demands higher pay.


  2. Helpful (4)

    "Great company, products, nice benefits package"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Philadelphia, PA
    Current Employee - Sales Consultant in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CarMax full-time (More than a year)

    Pros

    Lots of opportunity if you don't expect everything handed to you on a silver platter AND don't expect it overnight. On-going training to enhance your business. We work hard and play hard. Love company integrity and philosophy. Great benefits. Super atmosphere. Awesome team. Customer service centered business.

    Cons

    Working lots of evenings and weekends, but understand necessity due to customer traffic. I knew schedule going in. Company does not reimburse for cell phone (a must for biz) and requires employees to purchase all of their own uniforms.

    Advice to Management

    Sales Managers work long hours and are assigned a team of consultants to lead. I believe there should be more Sales Managers in the store to alleviate heavy schedule and allow more time for development of associates. I fear burnout for SM's causing company to lose some really great leaders. Also feel commission compensation should be increased across the board for all consultants. It's time!

There are newer employer reviews for CarMax
There are newer employer reviews for CarMax

See Most Recent

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