Carbonite - For the love of Christ, stay away | Glassdoor
  1. Helpful (6)

    "For the love of Christ, stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Call Center Representative in Lewiston, ME
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Carbonite for more than a year

    Pros

    Average compensation, better than many.

    Cons

    Too many to list. The atmosphere on the call center floor is draconian. "Not a sales job," they said... but if you don't ICE (Improving Customer Experience) your customers you get dinged on your evaluation. Managers and workforce agents looking at your workstation remotely all the time; check an email while waiting for a call and you could be history. "Build rapport with your customers," they said - but if you get too chummy with them you can kiss your job goodbye, even if your customer satisfaction stats are sky-high. Managers are generally young and good at call-center work but have no clue how to manage people. It's almost as if they get bonuses for writing people up and firing subordinates. This all leads to a very oppressive atmosphere. Also, the company has no integrity - they'll make promises they have absolutely no intention of keeping. The product itself is well-intentioned but buggy; most customer service calls deal with the program's service being disabled for no reason. Macintosh customers are dealing with poorly-designed software with no hope of an upgrade in sight, which leads to a lot of customer frustration. Look elsewhere for satisfying employment.

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    Advice to Management

    Update your product so it works. Discontinue your Mac product line or re-write it. Get some trained execs to analyze what's happening on the floor in Lewiston and offer some improvements to morale that go beyond a beer cart. Value your employees as much as you value your customers.

    Carbonite2017-02-09
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Carbonite full-time for less than a year

    Pros

    Good schedule and good pay

    Cons

    Product training and lack of trouble shooting action

    Carbonite2020-01-11
  2. "great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Carbonite full-time for more than 8 years

    Pros

    the people are amazing the pay is competitive and they invest in people

    Cons

    none that i can think of

    Advice to Management

    good work

    Carbonite2019-11-20

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