Carbonite - Technical Support Engineer | Glassdoor
  1. Helpful (4)

    "Technical Support Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Engineer in Salt Lake City, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Carbonite full-time for more than 5 years

    Pros

    The company did a much better job of managing things in an efficient manner and getting a previously practically impossible-to-manage workload down to a much more manageable level among individual team members in the Salt Lake Tech Support department. There was also a spirit of inclusivity in both the local senior management that oversaw the Tech Support department that I worked at, and an active effort to increase an appreciation of different cultures and viewpoints by the CEO, which was incredibly refreshing.

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    Cons

    A lot of excellent & very knowledgeable people who had worked for years in the Tech Support department of the previous entity that was bought out by the company were being go and I don't know why. There was also a slightly more micro-management and "call-center-like" approach (ie: a much bigger focus on being on time down to the minute & sticking to one's schedule) than in working hard & getting quality work done.

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    Advice to Management

    Expand the new-hire training in the Tech Support department to include a really comprehensive overview of the multi-faceted nature of the work that will actually occur to better empower new techs. Consider really valuing and holding onto people that have worked a long time at the entity that was taken over by Carbonite in Salt Lake and the wealth of in-depth knowledge on some extremely complex yet Critical technical dimensions of the software that they may bring to the table.

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    Carbonite2018-12-19
  1. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Success Manager 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Carbonite full-time for less than a year

    Pros

    Good schedule and good pay

    Cons

    Product training and lack of trouble shooting action

    Carbonite2020-01-11
  2. "great culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Management Trainee 
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Carbonite full-time for more than 8 years

    Pros

    the people are amazing the pay is competitive and they invest in people

    Cons

    none that i can think of

    Advice to Management

    good work

    Carbonite2019-11-20

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