Carbonite - The ship has sailed.... | Glassdoor
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There are newer employer reviews for Carbonite

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Helpful (6)

"The ship has sailed...."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Doesn't Recommend
Negative Outlook
Approves of CEO

I have been working at Carbonite full-time

Pros

early days there was strong sense of team, little bureaucracy and process which at times confused things but at least you could get stuff done and make an impact.

Cons

Micromanagement...no clear leadership...execs involve themselves in details which could be managed by entry level/junior employees

Advice to Management

Stronger executive team with more strategic scope.

Other Employee Reviews for Carbonite

  1. Helpful (1)

    "Four stars in Boston, two stars in Maine."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Support in Lewiston, ME
    Former Employee - Tech Support in Lewiston, ME
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Carbonite full-time (More than a year)

    Pros

    Select advancement opportunities, "entry-level" positions, job security (always expanding), benefits. For Maine the pay is better than most call center jobs.

    Cons

    Startups come with consequences. Carbonite has very little protocol on how to handle obscure scenarios. If you ask a supervisor a question, you'd be wise to document it because the next person you talk to might give you a completely different answer. There are also indirect punishments for speaking up: employees who question a QA score have received corrected grades, only to discover that previous QA scores had been lowered (QA = bonus). Penalties are also conveniently instated immediately before major bonuses should be paid out (such as the highly coveted "$1000 referral bonus").

    The main complaint I had about Carbonite was that Boston employees were statistically less productive than Maine employees, yet they are rewarded with greater benefits and wages. This is an issue that had been discussed by Maine supervisors who specifically avoided transferring certain escalations in fear that "Boston would get it." The Boston office also gets non-major holidays off (paid), REAL operating systems (as opposed to VMware), and free snacks/soda when Maine does not.

    Last but not least, Carbonite favors nepotism. Out of the several employee couples that work at the center, all of the higher ups (at present, males) have decent positions (QA team, Team lead, etc). Spouses of said employees were put on a "fast-track" and promoted ahead of more qualified applicants for lower management positions.

    Advice to Management

    Teach lower management some discretion (lots of gossip lead to unprofessional tension). Document whatever is not documented when a problem arises. Make employees aware of what actions would lead to "probation" and stick to it.


  2. Helpful (1)

    "If your good at what you do, this is the company for you!! You MUST value customer service to work here, remember that!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - I Wear Many "hats" in Lewiston, ME
    Current Employee - I Wear Many "hats" in Lewiston, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Carbonite full-time (More than a year)

    Pros

    It is a secure comfortable work place. They have an xbox with a flat screen tv and the employees vote on a new game every month that the company buys for emloyees to enjoy on their breaks. A leather couch and two leather recliners also are available in the break area. The company pays a portion of the vending maching price to keep the costs for employees down, thess are GREAT benefits in my opinion... In addition to the hourly wage there are often different incentive "games" where the agents can win actual money, sometimes up to $100 a pop, or they are fond of subway or dunkin gift cards, either way, it's FREE!!! Most recently they have been giving FREE snacks to whoever wants them, bananas, apples, granola bars... they are promoting healthy eating, and THEY pay for it!! In the past we also had FREE soda, that was quickly abused and had to be taken away becasue of GREEDY people taking cans home for their spouse or for them to enjoy while they are NOT AT WORK. :( The comany really does consider the customers their number 1 priority, your customer service skills need to excell to the highest level if you want to work there, they will not accept less!!!

    Cons

    Too many changes...it frustrates employees and brings moral down. It takes FOREVER to actually get an idea implimented, even if it's to the benefit of the company.

    Advice to Management

    Try to stay consistent, allow senior employees to get a better shift than the "newbies" NOTHING is more frustrating to a senior agent than seeing a newb walk out the door at 530 and them being stuck at their desk until 7.....stop making EVERYTHING such a PROCESS...if it makes sense DO IT!

There are newer employer reviews for Carbonite
There are newer employer reviews for Carbonite

See Most Recent

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