CareWorks - Hell on earth! | Glassdoor
There are newer employer reviews for CareWorks
There are newer employer reviews for CareWorks

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Helpful (6)

"Hell on earth!"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Absence Management Specialist in Dublin, OH
Former Employee - Absence Management Specialist in Dublin, OH
Doesn't Recommend
Negative Outlook

I worked at CareWorks full-time (Less than a year)

Pros

ice cream once per year

Cons

overwhelming workload, no training to speak of, too many manual processes, full 40 hour work week, half-hour lunches, low pay, unresponsive/clueless management, high burnout/turnover rate, no support staff, constant phone calls, people crying at their desks daily, high stress/irate callers, it is a call center even though they tell you in the interview that it's not

Advice to Management

Just because someone doesn't specifically tell you they are miserable in their job doesn't mean they're not. Invest in some people skills, ask people how they are doing, provide more feedback before things escalate beyond repair. Hire more CSRs. Stop blaming the absence specialists for everything and take some accountability. Here's a clue - AMSs can't answer 60-70 calls per day, print out packets, process paperwork, answer emails, keep the client happy, all by themselves. Learn this, and then maybe you won't see people quitting/burning out after 2 months.

Other Employee Reviews for CareWorks

  1. "Clueless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    None that I c an speak of. Ice cream will not "fix" the current issues.

    Cons

    Preferential treatment; hostile work environment; no support

    Advice to Management

    Treat all employees equally, with respect, care, support and acknowledgement of their hard work. Maybe then there will not be such a turnover.


  2. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dublin, OH
    Current Employee - Anonymous Employee in Dublin, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at CareWorks full-time (More than 10 years)

    Pros

    Solid employer. Potential for growth due to many different divisions.

    Cons

    Company was much better when Bill and Rich were running things. After York bought the company things have gone downhill. Lots of turnover.

    Advice to Management

    re-evaluate Case Specialist pay as it relates to job duties and client relationships. Very important position that is seriously underpaid. This is why there is so much turnover.

There are newer employer reviews for CareWorks
There are newer employer reviews for CareWorks

See Most Recent

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