CareWorks - Hell on earth! | Glassdoor
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There are newer employer reviews for CareWorks

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Helpful (5)

"Hell on earth!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Absence Management Specialist in Dublin, OH
Former Employee - Absence Management Specialist in Dublin, OH
Doesn't Recommend
Negative Outlook

I worked at CareWorks full-time (Less than a year)

Pros

ice cream once per year

Cons

overwhelming workload, no training to speak of, too many manual processes, full 40 hour work week, half-hour lunches, low pay, unresponsive/clueless management, high burnout/turnover rate, no support staff, constant phone calls, people crying at their desks daily, high stress/irate callers, it is a call center even though they tell you in the interview that it's not

Advice to Management

Just because someone doesn't specifically tell you they are miserable in their job doesn't mean they're not. Invest in some people skills, ask people how they are doing, provide more feedback before things escalate beyond repair. Hire more CSRs. Stop blaming the absence specialists for everything and take some accountability. Here's a clue - AMSs can't answer 60-70 calls per day, print out packets, process paperwork, answer emails, keep the client happy, all by themselves. Learn this, and then maybe you won't see people quitting/burning out after 2 months.

Other Employee Reviews for CareWorks

  1. "Clueless"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    None that I c an speak of. Ice cream will not "fix" the current issues.

    Cons

    Preferential treatment; hostile work environment; no support

    Advice to Management

    Treat all employees equally, with respect, care, support and acknowledgement of their hard work. Maybe then there will not be such a turnover.


  2. Helpful (3)

    "Company= A+, HR Leadership= F"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management in Dublin, OH
    Former Employee - Management in Dublin, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great employees who really care about their customers! This company has the ability to grow significantly, if HR and the senior executives would listen to its employees and the middle management team. Much of the "old" leadership has departed since the company was aquired, which is excellent and definitely serves the best interest of the employees.

    Cons

    The HR team is awful! It is led by a self-serving shrew who tries to influence personnel and management decisions based on her opinion of the candidate or employee. She has been there for years and she panders to the executive leaders so much that they fail to see how she treats middle management and front-line staff. If you don't "play her game", she tries to undermine your success. Beware! There is a lot of turnover, for obvious reasons.

    Advice to Management

    Get rid of Fran Watkins and the level of dedication, success, energy and loyalty the staff will exhibit will be immediately improved. She is a detriment to any organization!


There are newer employer reviews for CareWorks
There are newer employer reviews for CareWorks

See Most Recent

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