Cavalier Telephone - Churn and burn mentality | Glassdoor

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There are newer employer reviews for Cavalier Telephone
There are newer employer reviews for Cavalier Telephone

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"Churn and burn mentality"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Account Executive
Current Employee - Account Executive
Doesn't Recommend
Disapproves of CEO

Pros

-local management team is competent, but held back by senior management
-sales support team and sales engineering team are great

Cons

-product line outdated
-prices not competitive compared to competition
-senior management is unconcerned about employees, you are a number to them
-AE's are brought in, burned out, and sent out

Advice to Management

Treat employees as an integral part of your success.

Other Employee Reviews for Cavalier Telephone

  1. "Nice co-workers rubbish company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Norfolk, VA
    Former Employee - Account Executive in Norfolk, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A job here is better than no job. Cavalier's strategy is to be the cheapest. Customers get what they pay for.

    Cons

    I had a sales job here. I began selling and then realized that Cavalier cannot install correctly about 50% of the items I had sold. They fired most of their customer service department in early 2008. So guess who the angry customers call when their business telephone, internet and email isn't working? You got it. The sales guy. The job became a nightmare because even if you tried to help a customer who you had sold to, no-one at the company would take ownership and solve the problem. I left the company because I wasn't willing to sell products which I knew chances were would cause huge problems for the customers business.

    Advice to Management

    Pay for a customer service department. Redesign the process so someone has responsibility for processing orders


  2. "If Cavtel is your only option go for it but keep looking!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Richmond, VA
    Current Employee - Programmer in Richmond, VA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The positions I worked were not too hard to figure out once I got all the information needed. For two out of the four positions I worked management was hands off and let us do our job.

    Cons

    The pay is not comparable and it is not easy to get a pay increase even when going from a position that should be getting half the pay of your new position. You will most likely get the least amount they can get away with and the only way to get out of that rut it to have a manager who is willing to try to bully HR into giving you more money because you deserve it!
    There also was no communication of what was going on with the company, just b.s. that everything was going great... everything was always great... even with the CEO left without notice... everything was great.... even when there were layoffs... everything is great.

    Advice to Management

    Communicate more with your employees and be willing to pay a fair salary for the good work they do otherwise you will lose the good ones.

There are newer employer reviews for Cavalier Telephone
There are newer employer reviews for Cavalier Telephone

See Most Recent

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