Cellular Sales - Not the company I knew and loved | Glassdoor
There are newer employer reviews for Cellular Sales
There are newer employer reviews for Cellular Sales

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Helpful (1)

"Not the company I knew and loved"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Sales Representative in Philadelphia, PA
Current Employee - Sales Representative in Philadelphia, PA
Doesn't Recommend
Negative Outlook

I have been working at Cellular Sales full-time (More than 5 years)

Pros

No direct management - You don't have someone micromanaging your every move every day
Flexible schedule - If you need to call in sick or take some time off, you don't need to request it if someone can work for you.
Discounted phone plan

Cons

Pay has substantially declined in the last 16 months
Turnover rate is increasing
If you don't meet minimum requirements, you are put in a situation where it forces you to quit so you can't collect unemployment
Training is broken and inconsistent. At times, people who are hired are not close to being qualified to perform job function
No room for growth.
Company has ceased to expand as of the beginning of the year. Rumors are the company is going to be sold in a next year or two.

Advice to Management

Company needs an overhaul in management training to streamline training, sales, and services, as well as customer experience.

Other Employee Reviews for Cellular Sales

  1. "A lot of changes in their policies"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Jacksonville, FL
    Former Employee - Sales Representative in Jacksonville, FL
    Recommends

    I worked at Cellular Sales full-time (More than a year)

    Pros

    Flexible hours. No capped income. Great environment in the stores. Easy product to sell.

    Cons

    Almost daily use of the carrot and stick theory. Constant changes in their commission structure. Shady Deact money withhold from paycheck.

    Advice to Management

    Try to retain your talents.


  2. Helpful (5)

    "A downward slide that ultimately burns you out."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Consultant in Austin, TX
    Former Employee - Wireless Consultant in Austin, TX
    Doesn't Recommend
    Negative Outlook

    I worked at Cellular Sales full-time (More than a year)

    Pros

    Ability to make a lot of money
    Ability to take time off by swapping shifts
    Working with different sales reps

    Cons

    - Commission only, if you rely on store traffic you will still make money, just not as much as making calls. Rarely did I ever see top sales people make phone calls. Soft closing in store only to make appointments later was a huge trend which upper management frowned upon, yet never did anything about.
    - Chargebacks, missing inventory would add up. Not to mention different bonus payouts, which only about a quarter of the sales team would hit. Most people would only hit base, or tier 1 or 2 as they used to call it. The leaderboard always reflected bonus b (tier 3) pay, which is extremely misleading since most people who don't hit it actually get paid an average of 5 or $600 less, and then with chargebacks and missing inventory (which is charged at full retail price instead of dealer cost) it's not uncommon for your paycheck to look $1000 or more less than what is reflected on leaderboard.
    - High turnover, can't hire enough quality employees so it was very common to receive a phone call an hour before you get off or after hours from management begging you to work the next day (off day). And of course, once you say yes they always come back to you and play on your emotions to try and get you to work. If you're a new hire they actually make it sound like you have no choice but to work on your off days and guilt you into it. People have lives outside of work and owe nothing to the company to come in on their off days to cover the managers asses. The worst part is the shifts they need covered are always slow traffic stores, which sometimes amounts up to 12 hours of labor and ZERO dollars made. Not to mention all the annoying emails and texts from managers and coworkers about everyone's numbers for the day.. except you're off. And they still can't take you off their mass text list..
    - They advertise that you have a lot of freedom and that they hire responsible people who have management type abilities.. yet you are micro managed to the definition. Even if you are having a decent day, you still get calls from management asking about the phone calls you made, what you could do different to drive more traffic to the stores, etc.
    - Your job is literally threatened almost every other day, through email and text. They change policies on the fly, or accuse you of stealing money for not turning in money on time and threaten to fire you. And of course if you don't send an email back complying, they take that as your resignation. Feeling under the weather? Forget about calling in. If you try to call in sick, that is unacceptable. You need to get your shift covered, its up to YOU if you still wanna have a job there.
    - Used to be contractors, which provided tax benefits. Now that you're an employee, you can't write off gas mileage. Driving over an hour and a half one way sometimes just for work, adds up with no reimbursement. They still treat you like a contractor even though you're an employee, but you can't call in sick, and they don't pay you for all the bs meetings they make you attend at 7 in the morning.
    -Lack of trust in management and some coworkers. If you mention something to your manager in confidence, you can bet he's already phoned up the regional manager and told him about it. And of course somehow office gossip trickles down from the top all the way to your coworkers. Coworkers are in it for themselves a lot of the time, making appointments from customers who came into the store yet couldn't "close".. as if they tried.
    - Pay schedules change often.. commission payouts have gone down multiple times (at least twice while I worked there) and management always tries to spin this into a positive. Commissions literally pay out half of what they used to pay out.
    - Some people will have an ethical dilemma as you might sell a phone to a customer for $200, and the next customer you might sell the same exact phone to for $50! It's commissioned obviously and I don''t necessarily disagree with this concept, but I know some people would be appalled at this. You try to make the most money that you can off the customer.. and sometimes that's just not right.

    In case anyone is questioning this review, I was a very well respected worker there for a while and made more money than 75% of the workers there. Cellular Sales used to be great.. along the way they lost sight of what's most important.. their employees. You're nothing but a number now, and their greed and arrogance (upper management is always right, you're better off just nodding your head and saying yes than even putting up a good argument) is what's holding this company from being great again.

    Advice to Management

    I don't know where to start.. it's hopeless

There are newer employer reviews for Cellular Sales
There are newer employer reviews for Cellular Sales

See Most Recent

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