Cengage - Cengage - Independence, KY | Glassdoor
  1. Helpful (2)

    "Cengage - Independence, KY"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Technical Support in Independence, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cengage full-time for less than a year

    Pros

    *Wonderful benefits. *Great culture & general atmosphere. *Good starting wage and growth opportunity. *The 3rd shift (6:00pm - 2:00am) is the best group of people.

    Cons

    *The only big downside is Cengage keep attendance points, so habitually late employees or those prone to calling off regularly will run into trouble (an employer that wants employees to be at work and be on time... IMAGINE THAT) *There are a select few senior agents (only 2 of the 15-20 I've interacted with) who are extremely short and mildly condescending when "helping" newer employees.

    Cengage2019-08-07
  1. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cengage full-time for more than 3 years

    Pros

    Good work-life balance. Kind people.

    Cons

    Slow to change, but improving.

    Advice to Management

    Keep up the innovation

    Cengage2019-10-27
  2. Helpful (1)

    "Wonderful mission, struggling to be a software company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Engineering Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Cengage full-time for less than a year

    Pros

    The employees at Cengage (from the top down) truly care about the customer - students and teachers. The culture is one of transparency, honesty, and purpose. The purpose/mission being - lower the cost of education.

    Cons

    The mission of the company is admirable, but they are struggling in their transition from a publisher of content to a software company. Be careful getting caught in the ups/downs of this transition.

    Advice to Management

    Pay your people market value. They believe in the mission. Don't take advantage of their kindness. As you transition to a software company, pick leaders who care about the employees, as much as the customer. Leaders focused on making a name for themselves will destroy the company from the inside out.

    Cengage2019-11-07

Discover more reviews about Cengage.