CenturyLink - Working here | Glassdoor
There are newer employer reviews for CenturyLink
There are newer employer reviews for CenturyLink

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Helpful (1)

"Working here"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Neutral Outlook
Approves of CEO

I have been working at CenturyLink full-time (More than 10 years)

Pros

CenturyLink offers great vacation and good benefits package. CenturyLink is a low stress company.

Cons

Qwest management seems to have great influence on the future of this company.

Advice to Management

Remember that CenturyTel bought Embarq and Qwest, CTEL was the company in the BLACK the others in the RED. Remember to stay loyal to your rural customers because without them this company would not exist.

Other Employee Reviews for CenturyLink

  1. Helpful (1)

    "Lack of consistent leadership and not customer focused"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - NOHD
    Former Employee - NOHD
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at CenturyLink full-time (More than a year)

    Pros

    The pay scale is competitive and they try really hard to promote a fun work place, the front line supervisors are generally a fun bunch who due what they can to help you out.

    Cons

    A declining market has turned customer service into pushy up selling or loose your job. If you're a strong closer and don't mind pitching to every call, weather it's a good fit for the customer or not then this is a good job for you and you'll love it. If not don't waste your time.

    Advice to Management

    Listen to the front line reps, don't make sight visits and not spend a single second talking to them, but then jump on the supervisors about something they overheard. Sitting at a desk on the call floor playing with your iPad is not a productive visit. Not to mention it's a waste of company resources.


  2. Helpful (3)

    "Struggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Negative Outlook

    I have been working at CenturyLink full-time (More than 10 years)

    Pros

    Overall a very stable work environment on the IT side. So many people involved with any given thing that it's hard to pin blame on anyone, so repercussions are usually just a severe talking to. Reasonable benefits and pay for the modern U.S. economy. Generally flexible hours and work environment.

    Cons

    Benefits being reduced every year, unclear strategic direction, extremely rough handling of CenturyLink->Embarq->Savvis->Qwest mergers. Monroe-based leadership and employees are 'there because they grew up there', and often are very underqualified for their titles...those that are skilled (and there are some outstanding ones) are often unappreciated because they aren't Christian enough.

    Advice to Management

    Set clear standards for what it takes to earn a position, and enforce that. Set up a culture of mobility. Pick a clear set of strategies and implement them.

There are newer employer reviews for CenturyLink
There are newer employer reviews for CenturyLink

See Most Recent

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