Charles Schwab - Too nice, too slow | Glassdoor
There are newer employer reviews for Charles Schwab
There are newer employer reviews for Charles Schwab

See Most Recent

Helpful (1)

"Too nice, too slow"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in San Francisco, CA
Current Employee - Anonymous Employee in San Francisco, CA
Recommends
Neutral Outlook
Approves of CEO

I have been working at Charles Schwab full-time (More than a year)

Pros

Great work-life balance.
People are supportive and non-competitive.
Great for those looking for non-challenging long-term career.
Nice perks.

Cons

Passive-aggressive behaviors; no one says "no";
IT infrastructure is a mess and Mac support is lacking. What is this, 2004?
Marketing is not integrated and way behind the curve in terms of modern, social web.
Inadequate support for user-centered design practices.
Takes forever to get anything done because of so many layers and departments.

Advice to Management

In terms of digital marketing, hire more fresh blood with solid digital agency experience. CS should be split into digital and non-digital groups.

Other Employee Reviews for Charles Schwab

  1. Helpful (9)

    "Started really well, career flatlined and ended frustrated."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative II in Indianapolis, IN
    Former Employee - Registered Representative II in Indianapolis, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charles Schwab full-time (More than 10 years)

    Pros

    You can learn one aspect of the industry there. Very all inclusive company in terms of all the services offered.

    Cons

    Management treats their employees awful. Micromangement is rampant. They continually raise your goals to the point where no one can achieve them (Unless you are one of the chosen few who will fast track up the ladder). Not the company that I hired in with years ago. When I have discussions about investing with new people I meet I recommend they do not do business with Schwab due to the poor treatment of the employees.

    Advice to Management

    Get a clue. Stop being so self-serving and treat your employees with respect and share the wealth of success like the old days.


  2. Helpful (1)

    "Call center work, interesting but also a grind."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Registered Representative in Indianapolis, IN
    Former Employee - Registered Representative in Indianapolis, IN
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Charles Schwab full-time (More than a year)

    Pros

    Lots of training provided to help you acquire, learn and advance your skills and knowledge. Decent benefits, most of the people on your team are caring, hard working individuals.

    Cons

    You have to like being on the phone all day long. 50 - 100 calls per shift is average. Either you master their information retrieval software program or the frustration level can climb through the roof. Schwab needs to convert their trading software to a Windows platform; in its current form it's not intuitive and increases the possibility for brokers to make mistakes.

    Advice to Management

    Despite Schwab's avowed purpose to be the leader in discount brokerage companies, company direction and policy at times seems to depend on which way the wind is blowing. Update and integrate your software to make it user friendly and more efficient; the job can be stressful enough without trying to work with 6 different software packages simultaneously.

There are newer employer reviews for Charles Schwab
There are newer employer reviews for Charles Schwab

See Most Recent

Work at Charles Schwab? Share Your Experiences

Charles Schwab
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or