Charter Communications - csr | Glassdoor
There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (1)

"csr"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative
Current Employee - Customer Service Representative
Doesn't Recommend
Negative Outlook
Disapproves of CEO

I have been working at Charter Communications full-time (More than 8 years)

Pros

good hours,free servies, good
benifits .sick time .discounts on other goods .not pen on sundays

Cons

upper management has no idea what is really important and what is not .Left hand does not know what right hand is doing. Change this for the worse for customers and employees. they do not listen to front counter staff and all that we have to say and know can improve the customers experience with us. never follow through on what needs to be done with certain bad EMPLOYEES not following policys ,,,,, i could go on and on

Advice to Management

LISTEN TO FRONT LINE EMPLOYEES instead of people that are in offices all on phones ,computers and have no idea what is really going on

Other Employee Reviews for Charter Communications

  1. Helpful (2)

    "which way is up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Advisor/Sales Then Billing Again in Vancouver, WA
    Former Employee - Billing Advisor/Sales Then Billing Again in Vancouver, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than a year)

    Pros

    i have nothing good to say

    Cons

    no direction, always has new plans and no details. promotes and demotes in the same year cannot count on a steady wage. Had a decent wage and commission in billing get put into sales finally get the good commissions going there as well. then demoted back to billing and lower wage than when i started with the company and no commission.

    Advice to Management

    pull head out of rear.


  2. Helpful (2)

    "Charter is the Al Qaeda of Call Centers... (Louisville KY)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Charter Communications full-time (More than a year)

    Pros

    Great Training
    Commission + Base Pay
    Good Health Care
    Activities during different seasons.
    HBO Go/ Max Go
    Free Coffee :)
    VTO :D

    Cons

    Very large queues (People calling in 400+ everyday)
    Shift Bid
    PTO system
    Sale! Sale! Sale! on every call.
    Too many angry customers...
    Basically a sale job.

    Advice to Management

    Be truthful to new employees, once in training we were told that this was NOT a sales job, once I made it to the call center, it quickly changed to Sales Advisor. This company is not making money, so if your looking to work for Charter do not set foot into a call center.

There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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