Charter Communications - Charter is the Al Qaeda of Call Centers... (Louisville KY) | Glassdoor
There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (2)

"Charter is the Al Qaeda of Call Centers... (Louisville KY)"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Broadband Technical Advisor I in Louisville, KY
Current Employee - Broadband Technical Advisor I in Louisville, KY
Doesn't Recommend
Negative Outlook
No opinion of CEO

I have been working at Charter Communications full-time (More than a year)

Pros

Great Training
Commission + Base Pay
Good Health Care
Activities during different seasons.
HBO Go/ Max Go
Free Coffee :)
VTO :D

Cons

Very large queues (People calling in 400+ everyday)
Shift Bid
PTO system
Sale! Sale! Sale! on every call.
Too many angry customers...
Basically a sale job.

Advice to Management

Be truthful to new employees, once in training we were told that this was NOT a sales job, once I made it to the call center, it quickly changed to Sales Advisor. This company is not making money, so if your looking to work for Charter do not set foot into a call center.

Other Employee Reviews for Charter Communications

  1. Helpful (2)

    "A roller coaster straight to hell."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Charter Communications full-time (More than 3 years)

    Pros

    Free cable and internet, discounted pay per view.

    Cons

    Middle and upper management have no clue as to how to run a company. They have incredible employees at their fingertips and chose to ignore them. Its always what benefits the customer and never the employee. They are hemorrhaging excellent employees and do not care. If you are not part of the "good ole boys club" then count yourself out for anything. Good/excellent ideas go unnoticed. Charter has a do as your told mentality and when questions are asked the only repsonse you get is, "it is what it is".

    Advice to Management

    Open your eyes. Happy employees make happy customers, i.e. Google, Apple.


  2. Helpful (1)

    "Good company with great products and services, few advancement opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Advisor in Walker, MI
    Former Employee - Retention Advisor in Walker, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 5 years)

    Pros

    The company starts employees at a decent wage and gives annual raises in most departments. They offer discounted products and services to employees and have reciprocal agreements with other providers outside of their footprint. They have many shift options available to choose from and offer paid training to employees.

    Cons

    Ther is poor management throughout the company, the worst being middle management in the call centers. While Charter offers great products, most of the equipment is outdated compared to their peers and competition. There are constant changes to bonuses and commissions for the worse and much inconsistency throughout company.

    Advice to Management

    Don't be afraid to rock the boat and stand up for your employees and their ideas.

There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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