Charter Communications - Charter was a good place to work and I was treated well | Glassdoor
There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

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Helpful (1)

"Charter was a good place to work and I was treated well"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Sales Executive in Saint Louis, MO
Former Employee - Sales Executive in Saint Louis, MO
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Charter Communications full-time (More than 10 years)

Pros

Treated fairly and compensated well

Cons

the process for implantation is somewhat difficult and prone to errors

Other Employee Reviews for Charter Communications

  1. "Varies by supervisor, no more sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Current Employee - Broadband Technical Advisor I in Louisville, KY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Charter Communications full-time (More than a year)

    Pros

    If you do everything they ask you can move up quickly, if you ignore the scorecard metrics and do your own thing you won't
    Flexible hours/options to leave early when not busy
    Good insurance options
    Shifts are not determined by seniority, but by performance
    Very lenient attendance policy
    Extremely easy
    TVs around the call center allow you to be entertained while you are unplugging a modem for the 20th time that day or when there is 20+ minutes in between calls

    Many reviews harp on upselling, this used to be the case but was fazed out around the beginning of 2013. You are not asked to upsell, or really even sell at all. The focus is now on fixing the customer's problem quickly and professionally so they won't have to call back in.

    Cons

    Micromanaged
    Great variance between how teams are ran
    Most of what is taught in training is a waste of time and there is no need to know it
    Customers, just like nearly all call center jobs, can be mind-numbing. The majority of calls are issues with their own equipment or something they did wrong but that won't stop some from taking it out on you or asking for credits non-stop.
    Extremely repetitive. 75% of calls consist of unplugging the modem and router, waiting 30 seconds, and then plugging them back in. This makes the job very easy, but very boring.

    Advice to Management

    Cut out the pointless information in training and teach things that are necessary for the job
    Have all supervisors on the same page, enforce the same rules, and instruct employees in the same way


  2. "My experience was challenging, at the most."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Customer Service Representative in Town and Country, MO
    Former Employee - Technical Customer Service Representative in Town and Country, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Charter Communications full-time (More than 3 years)

    Pros

    The benefit package was excellent.

    Cons

    Job stability and lack of advancement.

    Advice to Management

    Invest more in your employees.


There are newer employer reviews for Charter Communications
There are newer employer reviews for Charter Communications

See Most Recent

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