Chase - Fake Customer Service | Glassdoor
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There are newer employer reviews for Chase

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"Fake Customer Service"

Star Star Star Star Star
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Licensed Personal Banker
Current Employee - Licensed Personal Banker
Doesn't Recommend
No opinion of CEO

Pros

decent salary and commission is uncapped

Cons

They preach that its all about customer service but that only means sell as much as you can to a customer who does not need a product.

Will do whatever it takes to get a checking account

Benefits aren't the best

Managers have NO idea how to sell and are ROBOTS

If you enjoy harassing customers over the phone and forcing them to do thing chase is the best company for you

Advice to Management

Learn the business and stop telling people what to do if you have no sales ability

Other Employee Reviews for Chase

  1. Helpful (1)

    "Not good"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Personal Banker
    Current Employee - Licensed Personal Banker
    No opinion of CEO

    Pros

    If you are a sales machine and do everything management wants you to do, they might pro
    Promote you into a better position, but even that will be revolved around bad sales.

    Cons

    Management needs to stop
    Micro managing everyone and internal support needs major focus. Money hungry sales role that only encourages more selling.

    Advice to Management

    Take into consideration that the sales employees is what drives the business and that the growth of the company relies solely on them


  2. "Routine"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Personal Banker
    Former Employee - Licensed Personal Banker
    No opinion of CEO

    Pros

    Matching contributions to 401k, fully vested after 1 yr.
    Great commission incentives for licensed bankers selling investments.
    Lots of locations if you want to transfer within the US.
    Decent sales training program
    It's retail and you get to meet lots of cool people

    Cons

    A lot of politics in management.
    Working Saturdays is a bummer for work/life balance.
    Can be pretty boring
    Redundant sales meetings and huddles, low morale
    It's retail and you have to deal with lots of crazy people.

There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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