Chase - Fake Customer Service | Glassdoor
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There are newer employer reviews for Chase

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"Fake Customer Service"

StarStarStarStarStar
  • Work/Life Balance
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Licensed Personal Banker
Current Employee - Licensed Personal Banker
Doesn't Recommend
No opinion of CEO

Pros

decent salary and commission is uncapped

Cons

They preach that its all about customer service but that only means sell as much as you can to a customer who does not need a product.

Will do whatever it takes to get a checking account

Benefits aren't the best

Managers have NO idea how to sell and are ROBOTS

If you enjoy harassing customers over the phone and forcing them to do thing chase is the best company for you

Advice to Management

Learn the business and stop telling people what to do if you have no sales ability

Other Employee Reviews for Chase

  1. "Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Approves of CEO

    Pros

    Company Strength, good leadership, great overall salary and benefits

    Cons

    difficult to preogress within the company

    Advice to Management

    provide better unbiased feedback, not decisions based on assumtions


  2. "Surprisingly pleasant workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker
    Current Employee - Personal Banker
    Recommends
    Approves of CEO

    Pros

    Comprehensive and thourough training program--This has been the most surprising thing to me, Chase has invested a lot of money in making sure I can do my job well and learn the industry well before I have even been here a year.
    Meritocracy--My disctrict manager told me this during my interview. This job pays a base and commission, so you are rewarded for excelling not only with money but with praise and job growth opportunities.
    Great place for young professionals--I have a sales background but being here has really made my resume legitimate, I feel like I have many options and Chase doesn't treat me like a second class citizen because I'm under 30.
    Excellent Support--From on-call phone assistance to useful unline tools to management I felt able to do my job effectively even if I was not in my element.

    Cons

    Accountability--Not of the company, but its employees. Competition is great to drive up numbers but you end up defending the work you have done a lot if some skeevy person somewhere else takes credit for something he or she didn't do.
    Base Pay--Some of the best incentives in the industry but not the best base. If you work hard it will bring you to about equal with similar companies.
    Ladder-Climbing--There are lots of opportunities at Chase, but you have to really remind your superiors to pay attention to your exploits. Don't be afraid of bragging and share any customer compliments with your bosses.

    Advice to Management

    Lay off on the pressure for checking accounts, the bank makes a lot of money on them as they are the foundation for the other servies Chase offers. New relationships are great but as a Personal Banker you have to wear a lot of hats, so if your employee has some solid leads allow them to follow up on them--I gotta eat.

There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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