Chase - Personal banker | Glassdoor
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"Personal banker"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Licensed Personal Banker in New York, NY
Former Employee - Licensed Personal Banker in New York, NY
Recommends
Positive Outlook
Approves of CEO

I worked at Chase full-time (Less than a year)

Pros

Structured work, team culture, good training

Cons

Lack of work space, lack of variety of work

Advice to Management

More desk space

Other Employee Reviews for Chase

  1. "Teller"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Teller in Los Angeles, CA
    Former Employee - Teller in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chase part-time (More than 3 years)

    Pros

    They work with your schedule if you have school. You also get bonus incentives every quarter on customer service shops. Free money if you ask me. There is plenty of opportunity to move up in positions.

    Cons

    Some branches want to keep you where your at. I know a lot of people who tried to move up but don't because they don't get coached or trained to do so. Customer service incentives are earned on how the branch as a whole gets scored. It seems like the people who work the hardest are the tellers to try to get the line moving but get paid out on the incentive the least. If its team work then they should all get the same payout. Personal Bankers seem to just wait around for the next New Account to be opened instead. If there happens to be a long line they disappear to make phone calls but refuse to help with getting customers in and out during rush time.

    Advice to Management

    Keep an eye on how your employees are working. Stop with the special treatment. Some people get away with a lot and keep doing so because of favoritism. Stop blaming everyone else for shop scores and learn how to manage your employees. Know what their doing, where they are and why aren't they helping customers and tellers when their needed.


  2. "Good to get your foot in the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Leader in Elk Grove Village, IL
    Former Employee - Team Leader in Elk Grove Village, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chase full-time (Less than a year)

    Pros

    great great great technology, good at teaching basic customer skills, communication, easy to comprehend compensation plan, quarterly promotions, room for growth, good to get your foot in the door

    Cons

    rates are low and fees are high, hard to explain to customers with certain issues, strict dress code with only certain clothes approved that don't fit certain body types, extremely nitpicky with operations and procedures

    Advice to Management

    Remember to treat your staff as human beings and not as drones!

There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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