Chase - Keep Your Focus and Chase is a Great Fit | Glassdoor
There are newer employer reviews for Chase
There are newer employer reviews for Chase

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"Keep Your Focus and Chase is a Great Fit"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Online Technical Support in Columbus, OH
Current Employee - Online Technical Support in Columbus, OH
Recommends
Positive Outlook
Approves of CEO

I have been working at Chase full-time (Less than a year)

Pros

There is so much opportunity to move up in this company. As of October, I have only been with Chase for 6 months and I have already been promoted to an escalations position.

They give you a lot of training and support before cutting you loose on the phones. It is a lot of information, but you HAVE to give yourself time to learn it. Don't give up so easily and sell yourself short.

So many perks! Free Premier Plus acct with free checks! You get fed all the time! Merchant discounts

They are always trying to change things like the scorecard to make things better and fairer to the employees. People want to complain about it being difficult to get a decent score, but all you have to do is be knowledgeable, on time to work, and friendly to customers.

Cons

The managers tend to walk around and socialize with each other. They are never at their desk when you need them to be. This can be frustrating if you have a question or have a customer requesting to speak to a manager.

The pay could be a little bit better. Yes, we are judged on a lot and I think it would be great if we could get compensated a bit more fairly.

They don't really empower you to make certain decisions to improve the customer experience. There is a lot of set procedures you have to follow without any wiggle room.

Advice to Management

I love working for Chase. You do a lot to improve the customer and the employee experience. Please allow your telephone bankers to make more executive decisions. This would not only improve the customer experience but your employee experience as well.

Other Employee Reviews for Chase

  1. "Great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Director in New York, NY
    Current Employee - Executive Director in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Chase full-time (Less than a year)

    Pros

    The people here are all top quality. Culture us really good. Everyone is very helpful.

    Cons

    Benefits are not the best. Health insurance is pricey and 401k match sucks.


  2. "Chase, like any other company has it's Pros & Cons..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Torrance, CA
    Former Employee - Branch Manager in Torrance, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Chase full-time (More than a year)

    Pros

    Very business minded approach to their employees and a fantastic focus on Customer Service.

    Cons

    Poor leadership from Regional Managers & District Managers, and as a Branch Manager, it's sad to know that Upper Management doesn't have your best interests at heart, you are simply another employee.

    Advice to Management

    Focus on the employee experience.

There are newer employer reviews for Chase
There are newer employer reviews for Chase

See Most Recent

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