Cheesecake Factory - not what i expected | Glassdoor
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There are newer employer reviews for Cheesecake Factory

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Helpful (2)

"not what i expected"

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Former Employee - Waitress in Tukwila, WA
Former Employee - Waitress in Tukwila, WA

I worked at Cheesecake Factory full-time (More than a year)

Pros

i liked most of the people i worked with. the restaurant was beautiful inside. i liked a lot of the food. i learned a lot about people, the good and the bad.

Cons

most of the customers that dine there are beyond cheap. they want fine dining 5 star service and want to tip on a denny's bill. i have worked in restaurants for over 15 years and have never disliked a job so much. customers would be completely rude and out of line and the management doesnt care, well not about their employees. the managers never back up their employees at all.

Advice to Management

your employees work hard to get a job there. a customer treating your staff horribly should not be accepted. back up your employees more

Other Employee Reviews for Cheesecake Factory

  1. "Good for a restaurant job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Hostess/Front Desk in Columbia, MD
    Current Employee - Hostess/Front Desk in Columbia, MD
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cheesecake Factory part-time (More than 3 years)

    Pros

    Fast paced so this is a great place to work if you get bored easily and like stimulation. Fun environment most of the time. Great pay in comparison to most other restaurants.

    Cons

    Can be stressful, customers can be needy or really difficult, but that is all with most restaurants. Your experience will also greatly vary based on the managers you are working closely with.


  2. Helpful (3)

    "A love/hate relationship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Food Server in San Jose, CA
    Current Employee - Food Server in San Jose, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cheesecake Factory part-time (More than a year)

    Pros

    As with all serving jobs, flexible scheduling is always a plus. Also, there are food runners and, in some locations, people who take care of the cleaning and marrying of ketchups, for example--all of which reduce your responsibilities as a server, diminishing your side work etc. The shifts are relatively smooth, even on busy nights, which is nice. I've worked at other restaurants where you run out of everything when its busy and your life sucks. But Cheesecake runs pretty well. You have what you need for the most part.
    Also, its pretty easy to move between stores which is really convenient and helped me get through college.

    Cons

    Obviously the uniforms are horrible. Whoever thought of all white in a restaurant environment needs help. I understand them wanting to present as clean of an appearance to guests as possible, but come on! You learn to dodge stains and stay clean in a weird way, but some things just can't be avoided--like the dirtying of the bottom hem of your pants. However, the uniforms and ankle-length aprons are extremely uncomfortable...they retain the heat and sweat and it's gross.

    There is also little to NO employee appreciation with the exception of a holiday cheesecake. However, this cheesecake is sold by Costco so is not the same caliber the restaurant offers guests. Cheesecake Factory would NEVER even think about selling the cheesecake it gives to its employees in the store. Also, there are never any contests or challenges that make work fun. You can get the "power tie" which gives you free meals based upon customer satisfaction ratings, however, the menu from which you get to chose your meals is severely limited--mainly to appetizers and the less enjoyable/cheaper food items.

    Advice to Management

    Employee appreciation and elevating morale should be your highest concerns. And trying to "hype" up the staff using just words during your alignment meetings isn't enough....

There are newer employer reviews for Cheesecake Factory
There are newer employer reviews for Cheesecake Factory

See Most Recent

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