1. Helpful (54)

    "The TRUTH about Chewy.com."

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Dania Beach, FL
    Doesn't Recommend
    Neutral Outlook

    I worked at Chewy part-time for less than a year

    Pros

    Bagels and coffee on Mondays, the building where its located is very nice and its located right off I95.

    Cons

    Ok .. Lets start from the beginning: when you start training you are required to undergo 2 weeks of lesser paid training. They cram a large volume of information that you are required to master in 2 weeks time. The trainers were micromanaging the hell out of everything I did ( I should have taken that as an early sign). Within 2 weeks time you are tested and put on the floor with a headset on and expected to know how to do everything after you have learned everything in theory. If you do not pass this last day of training you are asked to leave. Once you start, you say to yourself "wow this place is awesome, everyone is so friendly" .. yes, they were friendly when you shadowed them but soon after you realize everyone has their own clique and you realize it was just an act. EVERYTHING is micromanaged to an extreme. If you mess up with any small task it will be massed e-mailed to *everyone* in the company. Their "leads" have rounds where they walk around and literally look at your screen to confirm that you're working. Communication is done via Skype in a group chat where its a complete fiasco half the time and people are posting when they leave their cubicle, when they go to the bathroom, if they have permission to go to the bathroom, and the list goes on and on. Once in awhile you will receive a message from a lead saying "lets work on emails." You are required to simultaneously perform the following while on a phone call: live chat, email, and handling the customers on the phone. Weekly, you are required to write 40 personalized postcards. Unfortunately there isn't enough time to do your job's responsibilities so most employees take home the cards. Why should your employees be required to take home work that we're not being paid to do and outside of the job's description!??!?! The managers are severely underpaid to babysit a large volume of 20 something year olds. Everything you do there is monitored and all the work that you process is checked a second time later so that managers and owners have an opportunity to personally shame you. They focus on telling you what you did wrong instead of what you did right. There are no pay raises at Chewy.com because "chewy.com is not giving any raises at this time" and most likely never. And if you happen to pull out your cell phone to check the time, YOU WILL be reprimanded. Some of the leads acquired their position within one to three months because they have friends in high places despite other individuals who are very hard working and have been with the company for years. It is pure politics at Chewy.com if you don't fit in, you're driven to quit or are fired.

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  1. "Fast paced; opportunity to grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dania Beach, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Chewy full-time for more than a year

    Pros

    Growth, pace and focus on high-bar leadership is great development opportunity

    Cons

    Don't come to Dania Beach HQ thinking you are going to enjoy the Florida lifestyle; it is hard work

  2. "Pay us more"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Lead in Dallas, TX

    I have been working at Chewy full-time for more than a year

    Pros

    They actually care about you. 401k matching is great, insurance is cheap

    Cons

    Very disorganized and team leads are overworked for how little they pay

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