Chico's FAS - Good clothing, hires from within, could use some updating in operational areas | Glassdoor
There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

See Most Recent

Helpful (1)

"Good clothing, hires from within, could use some updating in operational areas"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Pt Associate in Seattle, WA
Current Employee - Pt Associate in Seattle, WA
Recommends
Neutral Outlook
No opinion of CEO

I have been working at Chico's FAS part-time (More than 10 years)

Pros

Great Discount across all brands, Decent training , Promotional opportunities in the company; promotes from within, Good quality clothing, Loyal customer base and company is very customer-centric; Associates are empowered to "make it right" for the customer.
Chico's prides itself on excellent and personalized service. There is regular training to update Associates on trends, products, selling tips and ways to increase productivity. Associates are encouraged to form relationships with customers.

Cons

Constantly changing environment, can be difficult for new hires; Upper management is not always approachable; Commission structure is not highly competitive; POS system complicated to learn/use; Scheduling does not happen very far in advance (less than one week out); Managers salary structure puts them in competition with their staff.

Advice to Management

Fewer policy/procedure ongoing changes-company is too reactive. Update the POS system to be more user friendly and stable so that associates can better service customers. Review commission structure to be more competitive; current tiered structure has been in place almost a decade and needs to be revised. Store Managers are in direct competition with their sales staff, often they cannot provide adequate customer service and it can create strife on the sales floor.

Other Employee Reviews for Chico's FAS

  1. Helpful (2)

    "Great people, horrible compensation."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Lexington, KY
    Current Employee - Assistant Store Manager in Lexington, KY
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Chico's FAS full-time (More than a year)

    Pros

    Great experience with my fellow associates and the clientele. Built great friendships in the friendly, up beat work environment.

    Cons

    The company has a lot of growing up to do and by that I mean you can definitely tell that they company is still trying to develop a corporate lifestyle. There are several gaps in the client experience and it can be difficult to provide excellent customer service. Horrible pay- a good portion of the pay is based of bonuses from sales, and that is great for sales associates because they can make more with Chico's than at another retailer, however its very hard to survive on the minimum dollar when you are a manager.

    Advice to Management

    Place you front line managers on salary- or at least give them the option to do so! We are getting the short end of the stick!


  2. "Value their people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Louisville, KY
    Current Employee - Assistant Store Manager in Louisville, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Chico's FAS full-time (More than a year)

    Pros

    For most part care about employees and do try to promote within!

    Cons

    Always cutting hours and constantley changing focus!

There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

See Most Recent

Work at Chico's FAS? Share Your Experiences

Chico's FAS
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or