Chico's FAS - Busy, and can potentially make you good money. | Glassdoor

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There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

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Helpful (2)

"Busy, and can potentially make you good money."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Lead Sales Associate in Napa, CA
Former Employee - Lead Sales Associate in Napa, CA
Recommends
Neutral Outlook
No opinion of CEO

I worked at Chico's FAS part-time (Less than a year)

Pros

Clothes and accessories are cute. Hourly rate of pay PLUS commission which is hard to find nowadays.

Cons

Expectations for sales and clienteling is a little ridiculous. They don't care about HOW much you sell if you aren't reaching your BPH which is Bonus per Hour. You don't make a dollar in commission unless your sale is over $150. A $300 sale will get you 5 bucks. For someone working 25 hours you MUST make at least 75 dollars in COMMISSION sales a week divide that by your 25 hours worked and you get a $3 BPH which is expected or you will be fired. Sales would be a lot easier if there wasn't a promo everyday knocking off a huge amount. Good for the customer, bad for you. Calling campaigns (cold calling) is expected and required. Your clients get MAD about the constant calls.

Advice to Management

There isn't enough staff on at once to expect the customers to get the "chicos experience". Staff has too much to do at once. Write thank you notes, sell, tasks, go backs etc. you are expected to write notes on your 10 min break? Um, that's against the law.

Other Employee Reviews for Chico's FAS

  1. Helpful (3)

    "Rewards with Bittersweet difficulties"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    This is a great job for a go getter who loves fashion and people. You get to know your customers on a personal level and have fun while making a bonus over and above your wage. The company discount is decent and there are lots of contests and perks. If you have great team, your set.

    Cons

    The micromanaging from corporate level is astonishing. The constant changes makes one feel uneasy about those who guide the comapany's path. Ethical oversight is difficult to navigate as bonuses make people greedy and thieving. There is no oversight regarding this and people can be mean to eachother and people can get taken advantage of. Catty environment. Unless one is persistent, complaints go unanswered.

    Advice to Management

    Trust your people more and reward more, ridicule less. Listen to complaints regarding behavior and ethics. Stop micromanaging....This was once a fun company to work for and it isn't anymore ! Be more consistent with promotions. Too many mistakes! And MAKE BETTER PRODUCT!


  2. Helpful (3)

    "Having sales promotions everyday loses impact over time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in North Kansas City, MO
    Current Employee - Sales Associate in North Kansas City, MO

    I have been working at Chico's FAS part-time (Less than a year)

    Pros

    Helping shoppers find looks they love, offering great customer service

    Cons

    As an employee, with all the ongoing daily promotions and coupons, it is hard to make your big 1.00 bonus for sales over $150, since the coupons bring the final price down. And the time you are forced to make phone calls takes away from selling bonus opportunities. Having fewer promotions would certainly be more effective, and less annoying when a customer receives notices in the mail, and phone calls with the same information. The other downside is you are competing with managers for sales. As you are expected to project the Chico's style, the discounts should be much higher than they are. On sales merchandise, you often do not pay any differently from what the customer pays. There are ongoing contests to allow you to purchase at higher discounts, but that also comes with pressure to buy. Since monthly staffing allowances dictate how many hours you work, you may end up scheduled for just one day in a week.

    Advice to Management

    The customer is being trained not to purchase at full-price, but just wait a couple of days/weeks and it will be 30% to 50% off the ticketed price. It seems as if there is a call campaign twice a week, we harass the customer rather than cultivate a high-end shopping experience. Management does not allow stores to have more than 1 or 2 chairs for customers to sit in as they want them to be buying, rather like turning over tables at a restaurant. A boutique with a Wal-Mart ethic.

There are newer employer reviews for Chico's FAS
There are newer employer reviews for Chico's FAS

See Most Recent

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