Chili's Grill and Bar - Wish the goals and mission of the company trickled down to the front lines | Glassdoor
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"Wish the goals and mission of the company trickled down to the front lines"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Manager in Dallas, TX
Former Employee - Manager in Dallas, TX
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I worked at Chili's Grill and Bar full-time (More than 10 years)

Pros

Flexible hours, discounts on food, fast paced environment, meet new people, working within a team.

Cons

The fun, laid-back, winning culture retreated years ago when the economy tanked and Brinker sold off other concepts. Panic spread throughout the company and many were laid-off. Those working the front lines of the restaurant (managers and GMs) were the first to get bonus structures cut and have extra-ordinarily difficult standards to live up to. No grills exist anymore, just pizza ovens that have fake diamond marks for chicken. Supposed to speed up cook time, but has made it worse. Things are always changing and it feels like the drivers are swerving the bus back and forth.

Advice to Management

Bring in some younger, newer, aggressive marketing techniques. Award the people at the front lines. Top management should have to continually work IN the restaurants to see what it feels like - they are very out of touch. Narrow your focus and be good at a few things, instead of trying to do too much. Also, customers want booths. Don't remodel restaurants and take away the booths.

Other Employee Reviews for Chili's Grill and Bar

  1. "Very training based, salary/compensation based on effort."

    Star Star Star Star Star
    Former Employee - Server/Bartender in Richmond, VA
    Former Employee - Server/Bartender in Richmond, VA

    I worked at Chili's Grill and Bar part-time (More than a year)

    Pros

    Flexible hours, opportunity to make very decent money.

    Cons

    Late nights and weekends. Fuzzy schedule.

    Advice to Management

    Help with scheduling.


  2. "Five Years of Fun"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Food Server in Riverdale, UT
    Former Employee - Food Server in Riverdale, UT
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Chili's Grill and Bar part-time (More than 5 years)

    Pros

    The best part of the company is the atmosphere. I worked at a Utah location all the way through college - it was a great way to make extra money and get the social interaction that double-majoring didn't allow. Chili's makes a community of its employees. Right before I started, a host/bus staff member (a friend of a friend of mine and a brother of two other employees) passed away, and Chili's paid for his funeral and offered emotional support to all of the mourning employees. Great company.

    Cons

    Because it is casual dining, occasionally you have to work with people who don't take any pride in their work and that can be frustrating. Also a little cult-y, but not terribly so. As a trainer, I indoctrinated new employees in a way that sometimes felt cheesy, but it really was like a family.

    Advice to Management

    Keep on keepin' on.

There are newer employer reviews for Chili's Grill and Bar
There are newer employer reviews for Chili's Grill and Bar

See Most Recent

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