Employee Review

  1. 3.0
    Former Employee, less than 1 year

    Great starting place for those inexperienced in an office environment

    Jan 18, 2020 - Customer Service Representative in Sandyford
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good induction in my training pods case one month long. Relaxed work environment. Casual dress code.

    Cons

    Poor salary (customer service) Start between 22,000 to 24,000 potentially more with insurance exams. Alot to learn quickly, Chill has many insurers on its books for car,van and household insurance.Each company has different rules,timeframes,acceptance criteria ect... There are some spreadsheets available with necessary information but these need improving. High staff turnover can put agents under alot of pressure, when I left there were ample staff (14 phone agents) but this can change quickly. When I initially joined there were 5 agents handling 700 to 1,000 calls(50%+ abandon rate at this time) Poor bonus structure €100 per month attached to call quality test,time keeping and attendance.Bar the bonus there is no way to make more money on the customer service floor no cross sales commission (even though this is marked in call quality tests),extra Saturday shifts are being phased out and during my time there time in lieu was no longer available. Most people will try to get off phones on the CS floor and move to email or webchat team asap. Moving up to sales,renewals or the adjustments team is a very long process from the CS floor.

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Other Employee Reviews

  1. 3.0
    Former Employee, more than 3 years

    Great experience but tough work

    May 31, 2021 - Product Manager in Dublin, Dublin
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people, great exposure and experience

    Cons

    Underpaid and over worked everything is the next top priority regardless of workload

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  2. 3.0
    Former Employee, less than 1 year

    Ok for starting off

    May 7, 2021 - Sales Associate in Sandyford
    Recommend
    CEO Approval
    Business Outlook

    Pros

    It’s a good job for a stepping ladder into the insurance business but once you have a year under your belt , leave , bad pay and not designed for people with families more a young persons job

    Cons

    Bad pay , bad hours , not many perks to the job

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