Choice Hotels - Friendly co-workers and nice guests | Glassdoor
There are newer employer reviews for Choice Hotels
There are newer employer reviews for Choice Hotels

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"Friendly co-workers and nice guests"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Front Desk Agent in Oslo (Norway)
Former Employee - Front Desk Agent in Oslo (Norway)
Recommends
Negative Outlook
Approves of CEO

I worked at Choice Hotels full-time (More than a year)

Pros

Working as a front desk agent is always nice, however, working for Choice made me feel that I always got the support from the co-workers and managers to make the work place even better.

Cons

There is not much to say that is bad about working here. If I would have to say anything it is that in the specific hotel I used to work at, the new management is apparently too preoccupied with figures nowadays, at the expense of the ground level staff. This ultimately leads to reduced overall performance, as the ground level staff (especially front desk) are the one of the biggest contributors to high customer satisfaction.

Other Employee Reviews for Choice Hotels

  1. "I thought they cared"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    benefits used to be good

    Cons

    They should be called Sitel, that is who takes all the calls for choice hotels now. They have sold all reservation calls and CP member calls to Sitel a huge call center with centers all over the world. Still answer the phone with "thanks for calling Choice Hotels" though, what a joke.

    Advice to Management

    Another company taking jobs out of this country so the fat cats still get their yearly growing bonus on the backs of a whole of under paid sales agents.


  2. "Future looks bleak"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate
    Current Employee - Corporate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Choice Hotels full-time (More than 5 years)

    Pros

    Most of the people I work with are good people.
    Paychecks are on time and correct.
    Decent amount of vacation time.

    Cons

    Once you're in, you're set in that position. Very little chance to move around.
    Benefits are continually being cut.
    Outsourcing and layoffs, the future of the company is questionable.
    In the name of openness to all people, it comes off as pushing certain agendas.

    Advice to Management

    Telling departments they are fine and later that year outsourcing is insulting.

There are newer employer reviews for Choice Hotels
There are newer employer reviews for Choice Hotels

See Most Recent

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