Cigna - Hard to get pay raise or bonus when high performer. | Glassdoor
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There are newer employer reviews for Cigna

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Helpful (2)

"Hard to get pay raise or bonus when high performer."

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claims Processor in Chattanooga, TN
Current Employee - Claims Processor in Chattanooga, TN
Doesn't Recommend
Positive Outlook
Disapproves of CEO

I have been working at Cigna full-time (More than 3 years)

Pros

Flex time,casual dress code, work @ home opportunities, good amount of PTO.

Cons

Poor training, want high claim productivty quotas while expecting 99% quality as well, virtual environment, management out of touch.

Advice to Management

Try to find some balance between quantity and quality metrics. Also consider giving employees cost of living raises instead of expecting them to live on the same salary indefinately even if they have reached their market value for the position, as I'm sure you know prices are not going to get cheaper. I keep hearing in the news that Cigna is doing extremely well with profits, maybe give some of that back to the employess who helped Cigna to achieve those profits (aren't we a whole team?)

Make it more fair to achieve bonus, if someone is hitting or exceeding their metrics consistantly shouldn't they get something besides an "atta girl or boy" you shouldn't just give to the top 10% you can exceed metrics and still not be in the top 10. Better benefits, don't understand this; you work for the actual insurance company itself and the benefits are some of the worse I've seen.

Give more customized training instead of a "crash course" then expect claim processors to just be 100% at what they do.

Other Employee Reviews for Cigna

  1. Helpful (2)

    "Overtime/weekends mandatory or expected daily, no work-life balance, upper management creates fear-based environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Project Manager in Greenwood Village, Arapahoe, CO
    Former Employee - Business Project Manager in Greenwood Village, Arapahoe, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Great onsite cafeteria with made to order options. You can pay with your badge.

    Cons

    Don't think of trying to leave after a 10 hour day. You're expected to stay longer. Result is poor work life balance, poor health. Management by fear means it's made very clear that you're replaceable, and don't expect any praise for your efforts. You're just a number here, so don't expect acknowledgement from management even if you say "hi" in the elevator, and have worked there for years. All of the above equals high turnover rates. Also, parking is a nightmare. If you don't get there by 6:30 am, plan to for a long walk.

    Advice to Management

    Acknowledge, encourage, and empower all of your staff, because you're only as good as the people below you. If you don't inspire loyalty, don't expect greatness in return.


  2. "More compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Processor in Bourbonnais, IL
    Current Employee - Claims Processor in Bourbonnais, IL
    Recommends
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Flexible schedule, half days on friday. voluntary overtime, 18 vacation days. work at home opportunity.

    Cons

    Salary could be more. high metric goals, high monthly insurance payment every pay period. Mandatiry 30-40 hours overtime

    Advice to Management

    Show more compassion to employees. help employees achieve advancement in company

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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