Cigna - Good atmosphere, work from home option | Glassdoor
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There are newer employer reviews for Cigna

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Helpful (1)

"Good atmosphere, work from home option"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Horsham, PA
Current Employee - Customer Service Representative in Horsham, PA
Doesn't Recommend
No opinion of CEO

I have been working at Cigna part-time (More than 3 years)

Pros

Good benefits, decent pay...a lot of overtime

Cons

Not a lot of room for growth

Advice to Management

Hire more employees

Other Employee Reviews for Cigna

  1. Helpful (2)

    "Hard to get pay raise or bonus when high performer."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Processor in Chattanooga, TN
    Current Employee - Claims Processor in Chattanooga, TN
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Flex time,casual dress code, work @ home opportunities, good amount of PTO.

    Cons

    Poor training, want high claim productivty quotas while expecting 99% quality as well, virtual environment, management out of touch.

    Advice to Management

    Try to find some balance between quantity and quality metrics. Also consider giving employees cost of living raises instead of expecting them to live on the same salary indefinately even if they have reached their market value for the position, as I'm sure you know prices are not going to get cheaper. I keep hearing in the news that Cigna is doing extremely well with profits, maybe give some of that back to the employess who helped Cigna to achieve those profits (aren't we a whole team?)

    Make it more fair to achieve bonus, if someone is hitting or exceeding their metrics consistantly shouldn't they get something besides an "atta girl or boy" you shouldn't just give to the top 10% you can exceed metrics and still not be in the top 10. Better benefits, don't understand this; you work for the actual insurance company itself and the benefits are some of the worse I've seen.

    Give more customized training instead of a "crash course" then expect claim processors to just be 100% at what they do.


  2. Helpful (2)

    "Overtime/weekends mandatory or expected daily, no work-life balance, upper management creates fear-based environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Project Manager in Greenwood Village, Arapahoe, CO
    Former Employee - Business Project Manager in Greenwood Village, Arapahoe, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Cigna full-time (Less than a year)

    Pros

    Great onsite cafeteria with made to order options. You can pay with your badge.

    Cons

    Don't think of trying to leave after a 10 hour day. You're expected to stay longer. Result is poor work life balance, poor health. Management by fear means it's made very clear that you're replaceable, and don't expect any praise for your efforts. You're just a number here, so don't expect acknowledgement from management even if you say "hi" in the elevator, and have worked there for years. All of the above equals high turnover rates. Also, parking is a nightmare. If you don't get there by 6:30 am, plan to for a long walk.

    Advice to Management

    Acknowledge, encourage, and empower all of your staff, because you're only as good as the people below you. If you don't inspire loyalty, don't expect greatness in return.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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