Cigna - Customer Service | Glassdoor
There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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"Customer Service"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Associate
Current Employee - Customer Service Associate
Recommends
Neutral Outlook
Approves of CEO

I have been working at Cigna full-time (More than 10 years)

Pros

Managers are flexible with scheduling, will help you find a trade or let you make up time if you have no vacation time available. Pays well for those just starting out or those looking to move up in the company. Can learn many skills in this job and apply them to other jobs.

Cons

Stressful at times. Moving up in company seems difficult when you have so many people to compete with. Meeting production is sometimes difficult and feel management expects too much at times.

Advice to Management

Make our benefits better.....some companies we administer benefits for has way better coverage than us.

Other Employee Reviews for Cigna

  1. "Experience at Cigna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bloomfield, CT
    Current Employee - Manager in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    Family friendly working environment - flexible schedules - work life balance.
    Friendly folks - good facilities - e.g., health clinic, gym onsite

    Cons

    Significant part of the organization still operates in the legacy process oriented mind set. More emphasis on following process as opposed to innovation and delivering new ideas. Deep schism between Business and IT

    Advice to Management

    Better integration of business and IT capabilities via dotted line relationships and accountabilities required.


  2. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Project Manager in Bloomfield, CT
    Current Employee - Business Project Manager in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    - Dynamic industry
    - Opportunities to excel
    - Nice corporate support

    Cons

    - Big and slow
    - Not tremendous growth opportunities due to the structure of the organization. Very tough to rise quickly due to long tenured middle management.


There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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