Cigna - Great atmosphere but usual corporate frustrations | Glassdoor
There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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Helpful (1)

"Great atmosphere but usual corporate frustrations"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Senior Customer Service Representative in Phoenix, AZ
Current Employee - Senior Customer Service Representative in Phoenix, AZ
Recommends
Positive Outlook
Approves of CEO

I have been working at Cigna full-time (More than 3 years)

Pros

- Stable company with growing market share
- Relatively good pay for position
- Move toward greater customer centricity
- Nice colleagues

Cons

- Though big internal marketing towards career development, most management positions are hired from outside .. seems easier to land a position for non-Cigna employee than get promoted from within
- Metrics-based evaluations leave little room for management to look beyond the numbers to accurately assess one's value to company... reps who get rid of customer quickest are rewarded without any evaluation of the quality of the encounter

Advice to Management

To improve customer experience, allow the cs reps time to completely address caller's concerns. Ditch the handle time metric and focus on customer satisfaction!

Other Employee Reviews for Cigna

  1. Helpful (2)

    "Business Projects Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Project Director in Bloomfield, CT
    Current Employee - Business Project Director in Bloomfield, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 10 years)

    Pros

    Great overall leadership. good energy around the organization. moving to a global view of business versus a healthcare centric.

    Cons

    constant habit of re-organization. plays to the benefit of political operators versus real execution. heavy focus on Net-Promotor Score over emphasizes heroics versus core day-day great performance. can be tolerant of bad behavior of senior leaders if results are there

    Advice to Management

    stop using a soft economy as an opportunity to erode employee benefit plans. Provide employees with the tools necessary to do their work.


  2. Helpful (1)

    "Working for Cigna"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Facets Claims Processor in Saint Louis, MO
    Current Employee - Facets Claims Processor in Saint Louis, MO
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Health/Vision/Dental benefits and decent PTO apon hire

    Cons

    health benefits are not that great, and many people are dissatisfied with their jobs

    Advice to Management

    be more intune with your employees, as many times it is the employees that are not very good at their jobs that are promoted

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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