Cigna - Ok but needs improvement | Glassdoor
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There are newer employer reviews for Cigna

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Helpful (1)

"Ok but needs improvement"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - Anonymous Employee
Former Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I worked at Cigna full-time (More than 5 years)

Pros

Large company so it is easy to move around
Great Benefits (401k, vacation time, health/dental/vision)
Opportunities for training if you have supportive management.

Cons

A lot of dysfunction and lack of leadership in middle management; very uncommon to find management that actually supports their employees and assists with their career. A lot of middle management have no leadership training and are clearly interested only in their own advancement. Culture claims to include focus on work/life balance, but that is not consistently supporting. It is very hard to get a decent pay increase once you are in the company, even if you get a promotion unless you fight adamantly and have a manager that is willing to advocate for you. There is a lot of red tape, which is to be expected for a large/older company.

Advice to Management

Get rid of those in management that cannot be leaders and cannot consistently advocate for Cigna's core values. There is a lot of talent that is being under-utilized; if that is recognized and those people are appreciated and promoted accordingly, it could do wonders for Cigna's business and their quality of service.

Other Employee Reviews for Cigna

  1. "It was okay until they moved the office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Pittsburgh, PA
    Current Employee - Claims Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Working as a claims manager is actually a very easy job once you complete the training and get comfortable..it's very much a self-paced job, but you need to keep busy in order to be productive.

    Cons

    all was fine until they decided to move the office from the downtown Pittsburgh area to the airport area. Most people have an extra 45 minute commute which is something the company could have cared less about. I imagine attrition will become even higher than it had been. But if you are a seasoned employee you also get a slap in the face when they constantly hire new employees at thousands of dollars more than you make.. it's very discouraging and demotivating.

    Advice to Management

    let more people work from home and pay your veteran employees fairly.


  2. Helpful (2)

    "poor management,bad training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Medical insurance starts on day 1, flexible schedule

    Cons

    most managers are virtual and have different claims accounts from national and preferred clients which makes meeting specified goals impossible. also emphasis is on qty not quality and when work runs out people were told to "help" out with other things but still received a warning for not meeting goals! no help on floor after training and coaches were also virtual and some were in Manila...different time zone.

    Advice to Management

    Be aware that not everyone can be micromanaged from afar and need contact with a real person to show how to correctly find a solution to what you are trying to work on. Also the managers that are in the office that people report to need to have some "manager discretion" when it comes down to warnings...perfect attendence, on time, means nothing if numbers are not met! you loose alot of great people that way

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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