Cigna - It was okay until they moved the office | Glassdoor
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There are newer employer reviews for Cigna

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"It was okay until they moved the office"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Claims Manager in Pittsburgh, PA
Current Employee - Claims Manager in Pittsburgh, PA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Cigna full-time (More than 5 years)

Pros

Working as a claims manager is actually a very easy job once you complete the training and get comfortable..it's very much a self-paced job, but you need to keep busy in order to be productive.

Cons

all was fine until they decided to move the office from the downtown Pittsburgh area to the airport area. Most people have an extra 45 minute commute which is something the company could have cared less about. I imagine attrition will become even higher than it had been. But if you are a seasoned employee you also get a slap in the face when they constantly hire new employees at thousands of dollars more than you make.. it's very discouraging and demotivating.

Advice to Management

let more people work from home and pay your veteran employees fairly.

Other Employee Reviews for Cigna

  1. Helpful (2)

    "poor management,bad training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Medical insurance starts on day 1, flexible schedule

    Cons

    most managers are virtual and have different claims accounts from national and preferred clients which makes meeting specified goals impossible. also emphasis is on qty not quality and when work runs out people were told to "help" out with other things but still received a warning for not meeting goals! no help on floor after training and coaches were also virtual and some were in Manila...different time zone.

    Advice to Management

    Be aware that not everyone can be micromanaged from afar and need contact with a real person to show how to correctly find a solution to what you are trying to work on. Also the managers that are in the office that people report to need to have some "manager discretion" when it comes down to warnings...perfect attendence, on time, means nothing if numbers are not met! you loose alot of great people that way


  2. "Stable but top down decisions."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Stability, Good health programs for employees

    Cons

    Need to send Cigna HR around to get a pulse of the various companies/employees acquired..instead of leaving it to local HR

    Advice to Management

    Share future goals with staff...too much ambiguity

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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