Cigna - Could be great but middle management frequently incompetent | Glassdoor
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There are newer employer reviews for Cigna

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Helpful (1)

"Could be great but middle management frequently incompetent"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee
Current Employee - Anonymous Employee
Recommends
Positive Outlook
Approves of CEO

I have been working at Cigna full-time (More than a year)

Pros

the CEO walks the talk; in the right situation, flex time and WAH are available; lots of great co-workers

Cons

too many middle managers promoted without apparent training; those who are insecure and incompetent at leading wind up abusing their staff while HR and next level up turn a blind eye.

Advice to Management

implement mandatory first-line manager training; speed up the internal hiring process; align with competition (Aetna, United) re: 401k match (100% of 6%)

Other Employee Reviews for Cigna

  1. Helpful (1)

    "Ok but needs improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than 5 years)

    Pros

    Large company so it is easy to move around
    Great Benefits (401k, vacation time, health/dental/vision)
    Opportunities for training if you have supportive management.

    Cons

    A lot of dysfunction and lack of leadership in middle management; very uncommon to find management that actually supports their employees and assists with their career. A lot of middle management have no leadership training and are clearly interested only in their own advancement. Culture claims to include focus on work/life balance, but that is not consistently supporting. It is very hard to get a decent pay increase once you are in the company, even if you get a promotion unless you fight adamantly and have a manager that is willing to advocate for you. There is a lot of red tape, which is to be expected for a large/older company.

    Advice to Management

    Get rid of those in management that cannot be leaders and cannot consistently advocate for Cigna's core values. There is a lot of talent that is being under-utilized; if that is recognized and those people are appreciated and promoted accordingly, it could do wonders for Cigna's business and their quality of service.


  2. "It was okay until they moved the office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Manager in Pittsburgh, PA
    Current Employee - Claims Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 5 years)

    Pros

    Working as a claims manager is actually a very easy job once you complete the training and get comfortable..it's very much a self-paced job, but you need to keep busy in order to be productive.

    Cons

    all was fine until they decided to move the office from the downtown Pittsburgh area to the airport area. Most people have an extra 45 minute commute which is something the company could have cared less about. I imagine attrition will become even higher than it had been. But if you are a seasoned employee you also get a slap in the face when they constantly hire new employees at thousands of dollars more than you make.. it's very discouraging and demotivating.

    Advice to Management

    let more people work from home and pay your veteran employees fairly.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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