Cigna - Decent job, very poor management | Glassdoor
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There are newer employer reviews for Cigna

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Helpful (1)

"Decent job, very poor management"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - CSA in Moosic, PA
Former Employee - CSA in Moosic, PA
Doesn't Recommend
Neutral Outlook
Approves of CEO

I worked at Cigna full-time (More than a year)

Pros

The job is not very difficult if you don't mind being glued to a phone and computer. The salary and PTO is decent for the area and OT is available, especially if your stats are good. Co-workers are great, that is what I miss most.

Cons

Management is pathetic, especially front-line supervisors. They are either too scared to tell you the truth and tell you everything is ok or they are psychotic witches who micromanage and try to destroy all morale. There needs to be a balance. The differences between management personalities and rules are extreme. One doesn't write you up for anything the other writes you up for every little thing. There is a lot of change there, which is fine, but it doesn't line up with the companies vision. They do not give you the tools to meeting their constant changing goals.

Advice to Management

Take a step back off your high horse and actually pay attention to the needs and ideas of your employees. There are a lot of talented people in that call center, listen to them and appreciate them! Also, for upper-management figure out what the heck the vision/goal of the company really is and give the employees the tools to achieve them!

Other Employee Reviews for Cigna

  1. Helpful (1)

    "Short term financial state is priority in decisionsmaking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Bloomfield, CT
    Former Employee - Analyst in Bloomfield, CT
    Doesn't Recommend
    Disapproves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Some nice colleagues, nice fitness center

    Cons

    Short-term bottom line focused, insufficient management, fitness center not subsidized

    Advice to Management

    Think more of the long-term. Provide sufficiant supervision, Train supervisors to communicate better.


  2. Helpful (3)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Manager in Phoenix, AZ
    Current Employee - Client Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 8 years)

    Pros

    Good opportunities for advancement depending on business needs; pay is mediocre but fair in most cases; tuition reimbursement, sales incentives. Good opportunities to network if you are self-motivated.

    Cons

    Multi-national, very large company, bureacratic salary/bonus reviews; too much dependence on Dept performance, not individual performance. Lots of employees stay there for the stability, not because they are good at their jobs (ie "Lifers"). Salary ranges for each "band" or grade level are not communicated (makes setting goals difficult).

    Advice to Management

    Salary ranges for "band levels" should be made public so current employees can set financial and career advancement goals. Follow through on corporate policies around career advancement and mentor career coaching programs.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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