Cigna - An enjoyable and satisfying position changed to frustration with frequent workflow changes. | Glassdoor

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There are newer employer reviews for Cigna

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Helpful (3)

"An enjoyable and satisfying position changed to frustration with frequent workflow changes."

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - RN Case Manager in Pitts, PA
Former Employee - RN Case Manager in Pitts, PA
Doesn't Recommend
Neutral Outlook

I worked at Cigna full-time (More than 10 years)

Pros

I worked as a case manager. In my 'early' years there, I absolutely loved what I did.. outreaching to customers with medical issues who required assistance is obtaining needed health care services. Although all communication was telephonic, I was able to establish excellent rapport with the customers.
I eagerly accepted the option to work at home. and it was a large savings in transportation costs, and travel concerns during bad weather. My morning commute consisted of carrying my morning cup of coffee from my kitchen upstairs to my office. Cigna provided a generous 'stipend' so I could set up my home office.

Cons

Way too many workflow changes proved to make case management very difficult. After the first few years, documentation seemed to take priority over communication with customers, making workloads much more cumbersome and unrealistic at times.
I found that working from home proved to be a double edge sword. Although supervisory staff always stated they had no expectations other than an 8 hour work day for work at home staff, in order to maintain a feeling of 'keeping current' in documentation, the traditional 8 hour work day no longer existed for me (much to my family's dismay)

As an employee of a health care company, you would assume to get excellent coverage with reasonable premiums. My family's out of pocket expenses/ deductibles were extraordinarily high with very high premiums.

Advice to Management

Don't make so many changes in the workflow process.

Other Employee Reviews for Cigna

  1. "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Nice work/life balance at work

    Cons

    Opportunities fro advancement is limited

    Advice to Management

    Need more global interaction between segments


  2. Helpful (2)

    "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Case Manager in Dallas, TX
    Current Employee - Case Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    * Professional
    * Some positions work from home
    * Promote from within

    Cons

    * High health care premiums and deductibles

    Advice to Management

    * Keep on Keeping on

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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