Cigna - Good company, pay not as favorable | Glassdoor
There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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"Good company, pay not as favorable"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - CSA in McLean, VA
Current Employee - CSA in McLean, VA
Recommends
Positive Outlook
Approves of CEO

I have been working at Cigna full-time (More than a year)

Pros

Movement available for current employees

Cons

Pay for experienced employees not sufficient

Advice to Management

More concise training

Other Employee Reviews for Cigna

  1. Helpful (1)

    "Horrible, poor management, high stress"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to Management

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.


  2. Helpful (1)

    "If you like not being able to use the restroom for 4-5 hours at a time then this is the job for you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service
    Current Employee - Customer Service
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Cigna full-time (More than 3 years)

    Pros

    The only pro would be decent pay.

    Cons

    There's zero room for advancement. When you inquiry about open positions you are quickly told that you are not able to apply because then your shift would have to be replaced. There are constantly system issues and nobody wants to fix them because then the call centers are not receiving calls.

    Advice to Management

    There's no hope. Shut it down and outsource. It's too late.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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