Cigna - Very employee friendly! | Glassdoor
There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

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"Very employee friendly!"

Star Star Star Star Star
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Former Employee - National Account Manager in Dubuque, IA
Former Employee - National Account Manager in Dubuque, IA
Recommends
Positive Outlook
Approves of CEO

I worked at Cigna full-time (More than a year)

Pros

The Benefits are great, hours are flexible & they truly care about you!

Cons

Working in the cubicles was not ideal

Other Employee Reviews for Cigna

  1. "Good company, pay not as favorable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in McLean, VA
    Current Employee - CSA in McLean, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Cigna full-time (More than a year)

    Pros

    Movement available for current employees

    Cons

    Pay for experienced employees not sufficient

    Advice to Management

    More concise training


  2. Helpful (1)

    "Horrible, poor management, high stress"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Moosic, PA
    Current Employee - Customer Service Representative in Moosic, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Cigna full-time (Less than a year)

    Pros

    Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

    Cons

    Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

    Advice to Management

    Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

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