Cigna - Horrible, poor management, high stress | Glassdoor
There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

Helpful (1)

"Horrible, poor management, high stress"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Customer Service Representative in Moosic, PA
Current Employee - Customer Service Representative in Moosic, PA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Cigna full-time (Less than a year)

Pros

Pay, option to work from home, paid time off, the people you meet and get to know, cafeteria that's not too bad

Cons

Trying to actually help people. There is so much red tape trying to get a claim adjusted or appealed. You are constantly bounced around from queue to queue trying to get answers. It leads to very upset customers. Ask a question for help and get 3 different answers. Too many systems to do one job and only one computer monitor. Management seem non existent throughout the day and constantly micromanage your time. Also, management and supervisors try at all costs not to take escalated calls.

Advice to Management

Focus more on quality and communication between claims processors, adjusters, and customer service. Have a dedicated outbound call team for open calls, since customer service reps are provided little to no time for it.

Other Employee Reviews for Cigna

  1. "Great co-workers and managers but misleading when hiring."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CSA in Scranton, PA
    Former Employee - CSA in Scranton, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Cigna full-time (More than a year)

    Pros

    Constant support for job you are in, good training, decent pay and benefits.

    Cons

    You can get pigeon holed into your job even though they tout advancement. Some jobs that have high turnover rates you may never get out of because they always needs bodies.

    Advice to Management

    Advance the employees who are excelling don't keep them in lower level jobs.


  2. "An okay place, but not very good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Former Employee - Anonymous Employee in Eden Prairie, MN
    Doesn't Recommend
    Neutral Outlook

    I worked at Cigna full-time (More than a year)

    Pros

    I worked in customer service on the phone. There were a very positive group of people working there.

    Cons

    The team is micro-managed however, and customers are frequently angry at how they are being treated by this company. This was not a good experience.

There are newer employer reviews for Cigna
There are newer employer reviews for Cigna

See Most Recent

Work at Cigna? Share Your Experiences

Cigna
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or