Circles - Cannot Recommend in Current form | Glassdoor
There are newer employer reviews for Circles
There are newer employer reviews for Circles

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"Cannot Recommend in Current form"

StarStarStarStarStar
  • Work/Life Balance
  • Culture & Values
  • Career Opportunities
  • Comp & Benefits
  • Senior Management
Current Employee - Anonymous Employee in Boston, MA
Current Employee - Anonymous Employee in Boston, MA
Doesn't Recommend
Neutral Outlook
No opinion of CEO

I have been working at Circles full-time (More than 5 years)

Pros

Good people through lower levels of company

Cons

Changing priorities
Poor strategic planning
Little employee loyalty

Advice to Management

Pick a direction and stick with it

Other Employee Reviews for Circles

  1. Helpful (1)

    "I wish I could give zero stars"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Professional in Chelmsford, MA
    Former Employee - Service Professional in Chelmsford, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Circles full-time (More than a year)

    Pros

    Casual environment, often got to have great conversations with interesting and friendly clients.

    Cons

    Basically everything else. Immediate supervisors were mostly incompetent, some were downright abusive. They decide pretty quickly if they like you or not, and if they like you, you'll get away with anything. If they don't, be prepared to have your every move scrutinized and filed away to be used against you. Employees are penalized for going to the bathroom outside their scheduled breaks, being late or absent (Tire blew out? Need to take your kid to the ER? Vomiting blood? Too bad, you should have planned ahead!), for not living up to difficult expectations with zero support. Again, this is only if they've decided for whatever reason that they don't like you. If they do like you, feel free to come in late and still hungover, goof off at your desk, and harass fellow employees. You'll be rewarded with raises, your choice of schedule, and other perks.

    Advice to Management

    Listen to your employees. ALL of your employees, not just the ones you get drunk and watch Jersey Shore with after work. Be more supportive, don't automatically assume an under-performing employee is lazy or incompetent, find out what it is they need to improve their performance and work with them to make it happen. Don't continually punish and threaten, that's only going to make their performance suffer even more.


  2. Helpful (3)

    "Management treats employees like they work in a factory/regular call center rather than a "unique contact center"."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Research Associate in Chelmsford, MA
    Current Employee - Research Associate in Chelmsford, MA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -Health/dental insurance benefits are decent
    -Pay is decent, but raises/bonuses could be better
    -People, for the most part, are nice, but watch your back...people will stab you in the back if it benefits them- management (majority) is disconnected
    -Hours are OK (if you're not working nights or have 2 days in a row off)
    -amount of vacation time
    -Casual atmosphere (sometimes too casual- people dress like slobs)

    Cons

    -Difficult to get time off. You have to know a year ahead of time what days you want off for the following year. They release the "time off" schedule in October of the previous year. How is one supposed to know a year ahead of time what days they will need off (unless it's a wedding or something similarly important)
    -Computers are awful and freeze or reset themselves all the time.
    -Half hour for lunch rather than an hour
    -They are all about the numbers and closing requests, but don't want the quality to suffer- difficult to balance both
    -Upper management roles change all the time; cannot keep track of who does what
    -They don't replace people who have left/been fired, thus more work done by less people
    -vacation time is difficult to get; have to plan your vacation time a year ahead in advance (how does one know what days they will need off a year or more from now, unless it's a wedding or similar event)
    -Virtually impossible to be promoted outside of Service Delivery
    -There are 2 companies: Service Delivery and "Support" (even though they don't really support SD but are supposed to) and the Support side gets away with murder while the SD gets the brunt of everything. And the jobs in SD are much more stressful even though Support people get paid more.
    -There is also a Burlington contact center and it always seems the Chelmsford and Burlington sites are at odds with each other rather than working with each other.
    -like other reviews mentioned, they have lost their ideals and need to stop promoting "open and honest communication" if they are not promoting it. Essentially, be careful what you say and to whom....

    Advice to Management

    -The CEO is no Longer Kathy. She has been gone for quite some time. Nicholas Vegsa is the new CEO, thus my approval rating of the CEO pertains to Vegas.
    -Equally include contact center folks with communication shared with non-contact center folks.
    -Circles is always struggling to keep its head afloat, which negatively impacts the contact center
    -Listen more to Service Delivery and don't give lip service. I find it interesting that all the reviews on Glass Door are from those in Service Delivery and not HR, finance, IT, etc....they must like their jobs and environment.

There are newer employer reviews for Circles
There are newer employer reviews for Circles

See Most Recent

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